Summary
Overview
Work History
Education
Skills
Areas Of Interest
Timeline
Generic

Mary Vahling

Mesa,Arizona

Summary

Knowledgeable professional with 15+ years in compliance-related positions. Strong verbal and written communication skills with a systematic and diligent approach.

Overview

21
21
years of professional experience

Work History

Business Analysis Associate II

JP Morgan Chase
03.2023 - Current
  • Provide Oversight and manage risks associated with Collections Litigation and Third-Party Law Firms
  • Analyze effectiveness of controls of third-party companies by implementing several examinations and audits
  • Conduct onsite reviews and audit examination of third-party companies including financial, operational, and regulatory audits ensuring compliance with state and federal regulations, bank policies and procedures, and contractual obligations
  • Assess issues identified during examinations and provide recommendations to strengthen operational controls
  • Manage Issue Management process including opening and closing of action plans, process improvements and customer corrections.

Quality Control Associate I

JP Morgan Chase
01.2017 - 01.2023
  • Conducted transactional testing for Portfolio Management Center to ensure compliance with state and federal regulations, bank policies and procedures
  • Project Manager for Small Business Administration Paycheck Protection Repurchase program
  • Provide leadership and coaching to junior level analyst and business specialist
  • Manage day-to-day activities to ensure compliance with regulations and corporate policies and procedures
  • Effectively conduct daily, monthly and quarterly departmental audits
  • Recommend and monitored Action Plans to resolution
  • Maintain and update department policy and procedures
  • Assist with preparation of Risk, Internal Compliance, Default and Government Regulatory Audits
  • Mentored new employees as part of peer-to-peer mentoring program to improve efficiency of onboarding process
  • Manage projects and process improvements; and disseminate new team responsibilities to the group
  • Recommend efficacy and control opportunities to leadership team.

Administrative Assistant

JP Morgan Chase
07.2010 - 01.2017
  • Handling administrative requests and queries from senior managers
  • Organizing and scheduling appointments for executives
  • Planning meetings and taking detailed minutes
  • Assist in the preparation of regularly scheduled reports.

Replevin Specialist

JPMorgan Chase
01.2006 - 01.2010
  • Completed state-specific requests for documentation/affidavits for letter requirements, replevin referrals and suit filings
  • Monitored SLAs to ensure they are being met by vendor for reporting requirements, letter generation, replevin affidavit and filing suit
  • Initiated replevin process when access to a located vehicle is blocked, a customer is violent towards the repo vendor, or the unit is severely aged through the repo process
  • Audited replevin vendor paperwork for accuracy and business expectations
  • Facilitated frequent vendor touchpoints to address performance related issues, operational hurdles, and to discuss any changes to regulations or within the industry
  • Worked within our servicing platform as system of record for customer information and payment schedules
  • Utilized approved databases and internet searches to locate leads to validate addresses for replevin referral
  • Processed system updates according to each individual firm's reporting
  • Met quality control expectations by accurately reviewing accounts for eligibility, referring eligible accounts in a timely manner, validating vendor documentation, and updating internal systems promptly with vendor updates

Account Manager

AmeriCredit Financial Services
01.2004 - 01.2006
  • Interacting with customers who are greater than 30 days past due, provided assistance by answering questions and processed requests by phone
  • Answered incoming customer calls regarding billing issues, service questions and general concerns
  • Assisted customers with disputes and inquiries and reconciling payment history
  • Performed creative skip tracing techniques to locate customers
  • Provided thorough and accurate documentation to customer accounts through our communication channels
  • Utilized judgment to analyze the customers ability to pay and establish a repayment plan
  • Identified areas of opportunity for optimizing results and improving customer satisfaction
  • was a daily key contributor to improving training and development
  • Serviced accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience
  • Maintained superior quality assurance results


Education

Bachelor of Psychology -

University of Phoenix, Arizona
05.2017

Skills

  • Project Scheduling
  • Data Analysis
  • Critical thinking abilities
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Decision-Making
  • Relationship Building
  • Team building
  • Adaptability and Flexibility
  • Interpersonal Skills
  • Goal Setting
  • Professionalism
  • Continuous Improvement

Areas Of Interest

  • Vendor Management
  • Financial Services
  • Risk Management
  • Audit and Compliance

Timeline

Business Analysis Associate II

JP Morgan Chase
03.2023 - Current

Quality Control Associate I

JP Morgan Chase
01.2017 - 01.2023

Administrative Assistant

JP Morgan Chase
07.2010 - 01.2017

Replevin Specialist

JPMorgan Chase
01.2006 - 01.2010

Account Manager

AmeriCredit Financial Services
01.2004 - 01.2006

Bachelor of Psychology -

University of Phoenix, Arizona

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Mary Vahling