Mary Vales
Trussville,AL
Summary
Compassionate yet disciplined Counseling intern known for connecting with clients, maintaining comfort, and promoting progress during sessions. Attentive, self-motivated, and dedicated professional with exceptional communication skills and a strong background in providing evidence-based counseling services to adults and adolescents. Conscientious business owner with an extensive background in high-level office management seeking to use my expertise in order to optimize and achieve the company’s goals.
Overview
15
15
years of professional experience
Work History
Professional Counseling Intern
The Solace Group
01.2023 - Current
- Applied a variety of psychological methods and techniques in the screening, assessment, and evaluation of clients.
- Maintained a high level of patient confidentiality to comply with all federal and company regulations.
- Reviewed case files to better assess client needs and the proper course of treatment.
- Counseled clients to help them understand and overcome personal, social, and behavioral problems.
- Maintained up-to-date clinical documentation via electronic recordkeeping systems.
- Implemented specific interventions to decrease behavior excesses and increase behavioral deficits.
- Maintain timely correspondence with clients throughout the duration of work being performed
- Demonstrate outstanding courtesy and strong interpersonal skills in all client interactions; strong focus on customer satisfaction, loyalty, and follow-up; established customer-centric culture of communication, collaboration, and accountability, resulting in top-tier performance.
Owner/Operator/Lead Property Preservation Specialist
Whole Armor Property Preservation, Inc.
01.2013 - Current
- Overseer of company work orders, estimates, supplies, and production for current and new clients pursuant to the standard operating procedures
- Maintain accurate client accounts in the company computer system by tracking data, work orders, invoices, inspections, audits, and local and state ordinances, which in turn drive operational excellence and business development
- Utilize and evaluate Property Preservation reports to monitor the process of Property Preservation area to ensure compliance with established guidelines and timelines
- Operate autonomously in all facets of the business, i.e., strategic planning and operations
- Proficient in customer relations, researching and creating new policies, standard operating procedures, codes of conduct, and contracts
- Apply for and maintain all required business licenses, certificates, permits, errors and omissions coverage, and professional liability insurance
- Assist Property Preservation Contractors in researching unfamiliar or unusual investor guidelines, appropriate property preservation work, client or 3rd party vendor questions, and disputes
- Organize, route, and maintain excellent coordination with all work orders to be completed
- Maintain timely correspondence with clients throughout the duration of work being performed
- Demonstrate outstanding courtesy and strong interpersonal skills in all client interactions; strong focus on customer satisfaction, loyalty, and follow-up; established customer-centric culture of communication, collaboration, and accountability, resulting in top-tier performance.
Rapid Resolution Expert-Empire Plan
United healthcare
01.2009 - 01.2013
- Performed all types of complex, closed, denied, and simple claim adjustments
- Analyzed and researched complex and ongoing claim issues and provided root cause analysis of reason for claim adjustments
- Identified and resolved anticipated member/provider issues to prevent future calls
- Owned customer service inquiries through to resolution in real-time or through comprehensive and timely follow-up with the customer
- Acted as a resource liaison for the members by intervening with providers on their behalf, possessing a proficient understanding of medical terminology and billing practices
- Researched complex issues across multiple databases, utilized support resources and engaged internal specialists to resolve customer issues.
Health Advisor-National/Key Accounts
United healthcare
01.2009 - 01.2013
- Concentrated on building trusted relationships with members across their health care lifecycle with a focus on helping people live healthier lives
- Resolved member service inquiries related but not limited to: Medical benefits, eligibility, and claims; Financial spending accounts; Pharmacy benefits, eligibility, and claims
- Partnered with other departments to resolve escalated issues, connecting members with internal specialists for assistance when needed.
Empire Plan Customer Care Professional
United healthcare
01.2009 - 01.2013
- Responded to complex customer calls while upholding a standard of superior customer service
- Resolved customer service inquiries which include but are not limited to billing and payment issues, customer material requests, reviewing claims, and Explanation of Benefits (EOB)
- Coordinated with internal specialists for assistance in resolving any escalated customer inquiries or complaints.
Education
Counseling Psychology
Mid-America Christian University
Oklahoma City, OK05.2024
Bachelor of Science (BS) - Counseling Psychology
Mid-America Christian University
Oklahoma City, OK01.2020
Skills
- Patient Assessments
- Behavioral Interventions
- Biopsychosocial Assessments
- Client Needs Assessment
- Administration and Management
- Individualized Counseling
- Needs Assessment
- Case Management Activities
Skills Certifications
- MS Word
- MS Excel
- MS PowerPoint
- Publisher
- QuickBooks
Timeline
Professional Counseling Intern
The Solace Group
01.2023 - Current
Owner/Operator/Lead Property Preservation Specialist
Whole Armor Property Preservation, Inc.
01.2013 - Current
Rapid Resolution Expert-Empire Plan
United healthcare
01.2009 - 01.2013
Health Advisor-National/Key Accounts
United healthcare
01.2009 - 01.2013
Empire Plan Customer Care Professional
United healthcare
01.2009 - 01.2013
Counseling Psychology
Mid-America Christian University
Bachelor of Science (BS) - Counseling Psychology
Mid-America Christian University
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