Mary Valley
Loxahatchee Groves
Summary
Accomplished Front End Medical Office Manager with a proven track record at RGS Medical Management, enhancing revenue through efficient payment collections and patient flow management. Skilled in insurance verification and patient scheduling, coupled with a strong work ethic and exceptional team leadership abilities. Excelled in maintaining confidentiality and improving patient care standards.
Overview
24
24
years of professional experience
Work History
Front End Medical Office Manager
RGS Medical Management
08.2020 - Current
- Addressed and remedied all patient or team member issues.
- Increased revenue by ensuring timely collection of payments from patient In office and creating monthly statement.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines.
- Managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- All duties associated with check-in, check-out, answering and triaging calls, scheduling appointment, office surgery's and obtaining prior authorization.
- Complete charges, payments and daily balancing.
Medical Office Secretary
Palm Beach Plastic Surgery Center
08.2000 - 08.2020
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by copying and faxing documents.
- Processed medical insurance claims and payments.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- All duties associated with check-in, check-out, scheduling appointment, office surgery's and obtaining prior authorization.
- Complete charges, payments and end of daily balancing.
Education
High School Diploma -
Lake Worth High School
Lake Worth, FLSkills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Patient scheduling management
- Patient demographics
- Insurance eligibility and verification
- Patient check-in
- Team leadership
- Insurance verification proficiency
- Medical procedures scheduling
Timeline
Front End Medical Office Manager
RGS Medical Management
08.2020 - Current
Medical Office Secretary
Palm Beach Plastic Surgery Center
08.2000 - 08.2020
High School Diploma -
Lake Worth High School
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