Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
AccountManager

Mary Van Dam

New York,NY

Overview

35
35
years of professional experience
1
1
Certification

Work History

Cashier

Dollar General Store
Carlisle, IA
05.2022 - 06.2023
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained work area and kept cash drawer organized.
  • Checked personal identifications during alcohol and tobacco sales.
  • Greeted customers promptly and responded to questions.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Stocked shelves with merchandise when needed.
  • Collected payments and provided accurate change.

Member Service Specialist

YMCA Of Greater Iowa
Des Moines, IA
03.2019 - 08.2022
  • Reviewed applications submitted by prospective members for completeness and accuracy prior to approval.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Supported sales team members to drive growth and development.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Researched discrepancies on member accounts and resolved issues promptly and accurately.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Increased customer traffic count by [Number]% and retail sales by [Number]%.
  • Monitored trends in customer feedback in order to identify areas needing improvement within the organization.
  • Updated databases with new and modified customer data.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
  • Handled incoming phone calls from members regarding account balances or transactions.
  • Collected deposits or payments and arranged for billing.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Excelled in exceeding daily credit card application goals.
  • Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
  • Provided technical support related to online banking systems as needed.
  • Promoted available products and services to customers during service, account management and order calls.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Recognized opportunities for process improvements that would lead to increased efficiency in operations.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Responded promptly to emails from members requesting assistance with banking products or services.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Utilized wide range of technical systems and company equipment to optimize operations and workflow.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Mentored junior team members and managed employee relationships.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Maintained high levels of professionalism as well as product knowledge across providers of [Product or Service].
  • Trained new employees on bank policies and procedures related to member services roles.
  • Ensured compliance with applicable laws and regulations governing financial institutions.
  • Managed continuous delivery of top quality membership support.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Processed cash withdrawals and deposits including checks for accuracy before posting them into the system.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
  • Assisted members with account opening processes, loan applications, and other banking services.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Participated in community events promoting the branch's services to potential customers.
  • Generated reports on membership activity for senior management review.
  • Answered inbound calls from wide range of members, welcoming callers.
  • Strengthened customer retention by offering discount options.
  • Explained various types of accounts available to customers in order to meet their individual needs.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Maintained accurate records of all transactions according to established procedures.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Delivered products to customer locations on time.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Maintained schedule of class assignments to meet deadlines.

Sales and Service Representative

CenturyLink
Des Moines, IA
04.1988 - 10.2006
  • Collected deposits or payments and arranged for billing.
  • Performed administrative tasks such as filing paperwork and updating records in databases.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Followed up on all pending orders to ensure delivery within established timelines.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Provided assistance in resolving escalated customer complaints or disputes.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Adhered to company initiatives and achieved established goals.
  • Analyzed customer feedback to improve service quality standards.
  • Demonstrated product features to align with customer needs.
  • Provided customer service and sales support to customers over the phone.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Led on- and off-site customer support teams across multiple time zones.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Mentored junior team members and managed employee relationships.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Conducted market research surveys to gain insight into consumer preferences.
  • Excelled in exceeding daily credit card application goals.
  • Processed orders accurately and efficiently by entering data into the computer system.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Contacted new and existing customers to outline benefits of products.
  • Resolved customer issues promptly and professionally.
  • Identified potential sales opportunities by cross-selling and upselling additional products or services.
  • Prepared detailed quotes for prospective customers.
  • Developed strong relationships with customers through regular follow-up contact.
  • Created successful strategies to develop and expand customer sales.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Tracked customer interactions using CRM software tools.
  • Attended team meetings to discuss strategies for meeting sales goals and objectives.
  • Used CRM database to track referral and appointment data.
  • Strengthened customer retention by offering discount options.
  • Oversaw warranty counseling process to manage expense controls.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Coordinated promotional events such as trade shows or conferences.
  • Developed key customer relationships to increase sales.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Supported sales team members to drive growth and development.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Participated in training sessions to stay current with new products, services, technology.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Responded to customer inquiries, complaints, and requests in a timely manner.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Delivered products to customer locations on time.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Recognized by management for providing exceptional customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Guest Service Representative

Advenureland INN
Des Moines, IA
04.1993 - 05.1994
  • Facilitated successful front desk operations for high-volume hotel.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Maintained knowledge of local activities and events to educate guests on options.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Monitored security cameras to ensure safety of customers and staff.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Identified issues and established facts to produce practical decisions and solutions for guests.
  • Handled customer complaints professionally and efficiently.
  • Organized special requests such as wake up calls, extra pillows, cribs.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Promoted loyalty programs to encourage repeat business.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Resolved guest complaints in a professional manner.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Organized and cleaned lobby and reception areas, fostering strong visual presentation.
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Verified reservations by phone or in person.
  • Informed customers about upcoming events held at the hotel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Ensured compliance with hotel policies and procedures.
  • Provided assistance to guests throughout their stay.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Offered guests beverages and refreshments upon check-in.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Documented guest suggestions and complaints to facilitate process improvements with leadership.
  • Encouraged customers to provide feedback on their stay experiences.
  • Maintained cleanliness of lobby area and front desk counter.
  • Arranged for translators and other special services for guests.
  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
  • Took reservations from patrons by phone or online.
  • Placed orders for and picked up flowers for guests.
  • Built and maintained productive relationships with employees.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Answered incoming calls from guests seeking reservations or general information.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Assisted with luggage storage upon request.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained accurate records of all transactions within the hotel software system.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated with others to discuss new opportunities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained schedule of class assignments to meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Modified existing software systems to enhance performance and add new features.
  • Planned and completed group projects, working smoothly with others.

Education

Some College (No Degree) - Computer And Business Management

AIB College of Business
Des Moines, IA

Skills

  • Cash Register Operation
  • Payment Collection
  • Payment Processing
  • Customer Assistance
  • Drawer Balancing
  • Cash Handling
  • POS Systems
  • Customer Service
  • Product Recommendations
  • ID Verification
  • Returns Processing
  • Inventory Control
  • Merchandise Restocking
  • Guest Inquiries
  • Ordering and Stocking
  • Written and Verbal Communication
  • Regulatory Compliance
  • Retail Merchandising
  • Proficient in [Software]
  • Cash Management
  • Customer Service Excellence
  • Credit and Cash Transactions
  • Order Verification
  • Product Knowledge
  • Cash Drawer Balancing
  • Staff Mentoring
  • Loyalty Program Promotion
  • Currency Counting
  • Order Packaging
  • Records Maintenance
  • Complex Problem-Solving
  • Money Handling
  • Customer Relations
  • Payment Posting
  • Scanner Operations
  • POS System Operations
  • Staff Training
  • Conflict Resolution
  • Order Taking
  • Time Management Skills
  • Issue Resolution
  • Liquor Regulations and Compliance
  • Sales Expertise
  • Daily Reporting
  • Inventory Management
  • Liquor Law Compliance

Accomplishments

  • Was in charge of Family support group with the Iowa National Guard 113 CALVARY and was on the National Committee During time of deployment and was main contact. I was point of contact for family members

Affiliations

  • I am disabled now but I do enjoy Hunting and fishing , Camping and spending time with family. I work the Iowa state fair thesummer for 11 days

Certification

  • My CPR is expired

Languages

English
Professional

Timeline

Cashier

Dollar General Store
05.2022 - 06.2023

Member Service Specialist

YMCA Of Greater Iowa
03.2019 - 08.2022

Guest Service Representative

Advenureland INN
04.1993 - 05.1994

Sales and Service Representative

CenturyLink
04.1988 - 10.2006

Some College (No Degree) - Computer And Business Management

AIB College of Business

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Mary Van Dam