Summary
Overview
Work History
Education
Skills
Personal Information
Declaration
Timeline
Generic

Mary Varghese

D365 CRM Lead Engineer
Minnetonka,MN

Summary

Dedicated and results-oriented Dynamics 365 CRM professional with 8 years of experience in implementing, customizing, and managing CRM solutions. Seeking opportunities to leverage my expertise in optimizing customer relationship management processes and driving business growth.

Overview

8
8
years of professional experience

Work History

Lead Engineer

Qburst Technologies Private Limited
Kochi, India
07.2019 - Current
  • Worked on Unified Interface Migration projects.
  • Worked on support, maintenance and enhancing the existing system.
  • Converted existing dialogs and HTML forms to custom entities.
  • Created detailed documentation related to design, test cases, and operational diagrams.
  • Resolved complex technical issues through troubleshooting techniques and root cause analysis.
  • Provided technical guidance, training, and mentorship to junior engineers.
  • Identified areas of improvement within existing systems and developed plans for implementation.
  • Drafted proposals outlining cost estimates, timelines, and resource requirements for new projects.
  • Debugged and profiled plug-ins and workflows to determine the root causes of defects.
  • Involved to implement complex functionality using plugins.
  • Developed Dynamics reports based on layouts provided by the client.
  • Provided internal support and resolve technical issues for cross-functional teams.
  • Performed gathering business requirements needs and translate into Microsoft Dynamics CRM functions.
  • Responsible for development, delivery and maintenance of custom Dynamics CRM solutions.
  • Customized CRM entities, forms, workflows, and plugins to meet clients' unique business needs.
  • Configured and maintained data migration processes, ensuring data integrity and consistency.
  • Provided end-user training and support, contributing to high user adoption rates.
  • Managed post-implementation support and ongoing system maintenance.

Business and Integration Arch Analyst

Accenture Services Private Limited
Bangalore, India
05.2018 - 07.2019
  • Enhancing Microsoft Dynamics CRM for mining domain.
  • Worked on Voice of the Customer module.
  • Developing solutions based on client requirement, checking the feasibility of the requirements.
  • Worked on customization and configurations, workflows, plug-ins.

Technical Consultant

Metadata Technologies
Kochi, India
03.2017 - 04.2018
  • Enhancing Microsoft Dynamics CRM for real estate business.
  • Developed solution design documents after analyzing the client requirements.
  • Conducted customization and migration of Dynamics CRM applications.
  • Developing plugins, javascript codes and workflows for configuration and designing of software solutions as per client requirements.
  • Implemented major module in Lead Assignment Automation project in which the leads which are created manually are assigned through automation process.
  • Provided technical guidance for end users related to configuration of software solutions. Implemented complex fetch XML and SSRS reports.
  • DCP templates have also been used for document generation from CRM.

Intern

Ingersoll Rand
Chennai, India
10.2014 - 06.2015
  • Developing user interfaces for smart thermostats.

Associate Consultant

Intertec Systems Private Limited
Dubai, United Arab Emirates
05.2012 - 05.2013
  • Making change request forms, providing support and technical assistance.
  • Understanding and implementing customer requirements for data analysis.

Associate Software Engineer

Accenture Services Private Limited
Bangalore, India
06.2011 - 05.2012
  • Developing and maintaining BI applications build on MSBI space.
  • Involved in complete SDLC including Requirement Specifications, Analysis, Design, Development and Testing of the application.
  • Developed SQL queries and designed SSIS packages with source-target mappings to load data into warehouse.
  • Performed Data Migration from Oracle to SQL Server using SSIS. Data was extracted from different sources like Oracle, flat files, XML files.
  • Worked on SSAS for processing of cubes. Worked on SSRS to design and develop Matrix and Tabular reports.
  • Generating reports using stored procedures and SQL queries.

Education

M.tech - Computer Science

VIT University
Tamil Nadu, India
06.2015

B.tech - Computer Science

Mar Baselios College of Engineering And Technology
Kerala, India
06.2011

Higher Secondary Level Graduation -

Good Shepherd Public School And Junior College
Kerala, India
05.2007

Secondary Level Graduation -

Our Own English High School
Abu Dhabi, United Arab Emirates
04.2005

Skills

  • Dynamics 365 CRM customization and configuration
  • Workflow and plugin development
  • Managing security roles, permissions, and data access controls in CRM
  • JavaScript for client-side scripting within Dynamics 365 CRM
  • CRM Reporting and Dashboards
  • Problem-Solving and Troubleshooting
  • Documentation and Training
  • Basic HTML
  • Basic SQL
  • Basic SSIS

Personal Information

Date of Birth : 25-09-1989

Nationality : Indian

Declaration

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for correctness of the above mentioned particulars.

MARY VARGHESE

Timeline

Lead Engineer

Qburst Technologies Private Limited
07.2019 - Current

Business and Integration Arch Analyst

Accenture Services Private Limited
05.2018 - 07.2019

Technical Consultant

Metadata Technologies
03.2017 - 04.2018

Intern

Ingersoll Rand
10.2014 - 06.2015

Associate Consultant

Intertec Systems Private Limited
05.2012 - 05.2013

Associate Software Engineer

Accenture Services Private Limited
06.2011 - 05.2012

M.tech - Computer Science

VIT University

B.tech - Computer Science

Mar Baselios College of Engineering And Technology

Higher Secondary Level Graduation -

Good Shepherd Public School And Junior College

Secondary Level Graduation -

Our Own English High School

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Mary VargheseD365 CRM Lead Engineer