Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mary Vega

El Paso

Summary

Experience in customer relationship management, ensuring high levels of customer satisfaction and retention. Utilize persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

17
17
years of professional experience

Work History

Sales Associate

Kirkland's Home
06.2024 - Current
  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Manage returns, exchanges and refunds in accordance with store policy.
  • Prepare merchandise for sales floor by pricing or tagging.
  • Maintain calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answer customer questions about sizing, accessories, and merchandise care.
  • Provide positive first impressions to welcome existing, new, and potential customers.
  • Rotate stock and restocked shelves to maintain product availability and store appearance.
  • Engage with customers to build rapport and loyalty.
  • Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborate with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increase sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educate clients on current promotional offerings and products using persuasive selling tactics.
  • Minimize wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieve monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintain accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contribute to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provide personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Manage efficient cash register operations.
  • Stock merchandise, clearly labeling items, and arranging according to size or color.
  • Listen to customer needs and desires to identify and recommend optimal products.
  • Welcome customers and helped determine their needs.

Administrative Officer

Department of Veterans Affairs
07.2008 - 03.2019
  • Maintained accurate veteran records, ensuring timely processing of funeral arrangements, insured all Veteran data was accurate, precise and all necessary documents were filed and recorded according to policy.
  • Monitored the daily work of five (5) Cemetery Representatives under my direct supervision. Insuring that they provided outstanding customer service to our Veteran community.
  • Monitored the daily burial schedule and insured all the necessary services were in place i.e., proper Military Honors and timely funeral services were rendered to the grieving families.
  • Updated daily, monthly and quarterly reports, managed budget accounts, and generated reports for company database.
  • Maintained accurate financial records by overseeing budget tracking, expense reporting, and invoice processing.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Cultivated strong professional relationships with external stakeholders such as Veterans, Support Groups, suppliers, partners, or regulatory bodies.
  • Ensured compliance with government regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to policy guidelines and procedures.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Followed detailed directions from upper management to complete daily paperwork and computer data entry.
  • Trained and supervised employees on office policies and procedures.
  • Managed high-profile projects to successful completion, ensuring timely delivery and stakeholder satisfaction.

Education

Eastwood High School
El Paso

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Money handling
  • Cash register operation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Kirkland's Home
06.2024 - Current

Administrative Officer

Department of Veterans Affairs
07.2008 - 03.2019

Eastwood High School

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Mary Vega