MARY VERDAGLIO
Scottsdale,AZ
Summary
More than 24 years aviation experience with Part 135, Part 91 and Part 61 in a variety of capacities. Those many roles included, but not limited to: Charter Sales Director to a team of 9-10 dispatchers on a 24/7 dispatch schedule. Flight Academy Director to Instructors and Students for one-on-one flight training. Office Manager handling all accounting, including employee recruitment and hiring, and payroll submission and disbursement. Drug & Alcohol Abatement D.E.R. for DOT recruits and crew members. TSA Supervisor for Flight Academy employees, students as well as alien flight students. PSI Testing Supervisor assuring eligibility and then facilitating the set up and monitoring the pilot(s) during the written exam.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
Charter Sales Director
Sawyer Aviation LLC
11.2001 - Current
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
Office Manager
Sawyer Aviation LLC
11.2001 - 06.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Flight Academy Director
Sawyer Aviation LLC
11.2001 - 02.2022
- Increased enrollment rates by promoting the Academy through open houses, community events, and targeted marketing efforts.
- Cultivated a culture of excellence among faculty members by setting high expectations for performance and providing ongoing feedback on progress toward goals.
- Demonstrated tenacity and persistence in pursuit of solutions to maximize student achievement.
- Enhanced communication between faculty members, administration, parents, and students through regular meetings and transparent reporting practices.
- Worked collaboratively with leadership team and instructional staff to support needs of students.
- Streamlined administrative processes for increased efficiency in budgeting, scheduling, and resource allocation.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
Drug & Alcohol Abatement D.E.R.
Sawyer Aviation
11.2001 - Current
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels
- Ensured compliance with federal, state, and local regulations governing addiction counseling practices through meticulous record-keeping procedures.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
TSA Supervisor
Sawyer Aviation
01.2002 - 02.2023
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Tracked compliance for each employee to insure annual currency of the TSA Security Awareness Program
- Prepared all requirements for the annual TSA audit
PSI Testing Supervisor
Sawyer Aviation
02.2007 - 06.2022
- Delivered high-quality products by enforcing rigorous adherence to established testing standards and methodologies.
- Collaborated with cross-functional teams to ensure effective communication of testing requirements and results.
- Maintained up-to-date knowledge of industry best practices and emerging trends in software testing, ensuring continuous improvement in the quality and effectiveness of test procedures.
- Reduced testing errors by implementing thorough documentation practices for accurate recordkeeping.
- Investigated root causes of defects, providing valuable feedback to development teams for corrective actions.
- Advised developers on problems with databases, performance and other issues.
- Recommended changes and corrections to developers for optimal software performance and usability.
Education
Bachelor of Arts - Business Administration
University of Phoenix
Phoenix05.1990
Skills
- JetInsight
- Avinode
- Flightaware
- Air Nav
- Fuelerlinx
- SchedAero
- Microsoft Office Suite
- QuickBooks
- Drug Abatement Portals
- Management
- Sales
- Customer Service
- Part 135/91 Compliance
- PRIA Submission
- TSA Supervisor
- Drug Abatement Program DER
- Financial Management
- HR/Personnel Recruitment
Additional Information
Extensive knowledge of the aviation industry, have managed to be aware of the changes and adapt quickly to continue to be competitive and successful to keep a steady revenue stream. Dedicated individual to my team and constantly thinking of ways to improve not only for the company but for their welfare and quality of life. I learn quickly and have found that the more you work with a system, there are shortcuts the developers didn't think of and happy to share with them. I am proud to say that as long as I have been in this industry, I have many clients who call us directly because we have established a well-earned reputation for them as individuals and their peace of mind. Priceless!
Timeline
PSI Testing Supervisor
Sawyer Aviation
02.2007 - 06.2022
TSA Supervisor
Sawyer Aviation
01.2002 - 02.2023
Charter Sales Director
Sawyer Aviation LLC
11.2001 - Current
Office Manager
Sawyer Aviation LLC
11.2001 - 06.2015
Flight Academy Director
Sawyer Aviation LLC
11.2001 - 02.2022
Drug & Alcohol Abatement D.E.R.
Sawyer Aviation
11.2001 - Current
Bachelor of Arts - Business Administration
University of Phoenix
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