Mary Vincent
5301 22nd Ave Se,Lacey, WA
Summary
Well and highly organized front desk agent who is great at multitasking , customer service , solving problems and time management. Team player and willing to work hard to help coworkers and solve problems if needed.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Doubletree By Hilton
09.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in/ check-out process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed reservations for guest.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Worked to achieve company policy at the greatest level
Preschool Teacher
GoodTiimes Child Care Center
07.2021 - 07.2022
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Created safe and nurturing learning environment for preschoolers.
Activities Assistant
Burien Nursing And Rehabilitation Center
11.2015 - 05.2016
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Scheduled movies, entertainment, and other special events.
- Helped plan activities and outings for the residents
- Stayed in communication with family members and care givers about the nature of the residents
Education
Associate of Applied Science - Legal Studies
Purdue Global University
Fayette, IN02.2024
Cosmetology Diploma - Cosmetology
Gene Juarez Academy South Seattle
Federal Way, WA06.2019
High School Diploma -
Thomas Jefferson High School
Auburn, WA06.2013
Skills
- Hospitality Service
- Microsoft Outlook
- Researching Skills
- Listening Skills
- Front Desk Reservations
- Speaking
- Setting Reservations
- Multi-Line Telephone Systems
- Mail Handling
- Verbal and Written Communication
- Filing
Timeline
Front Desk Receptionist
Doubletree By Hilton
09.2022 - Current
Preschool Teacher
GoodTiimes Child Care Center
07.2021 - 07.2022
Activities Assistant
Burien Nursing And Rehabilitation Center
11.2015 - 05.2016
Associate of Applied Science - Legal Studies
Purdue Global University
Cosmetology Diploma - Cosmetology
Gene Juarez Academy South Seattle
High School Diploma -
Thomas Jefferson High School
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