Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary waggoner

mount joy pa,Pennsylvania

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Issacs. Proven ability to enhance guest experiences through effective communication and suggestive selling, resulting in increased customer satisfaction. Adept at cash handling and maintaining cleanliness standards, ensuring a welcoming atmosphere for all patrons.

Overview

12
12
years of professional experience

Work History

Server

Issacs
04.2023 - Current
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server

Todays Pizza
02.2023 - 04.2025
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Server

City Star Diner
06.2020 - 02.2023
  • Managed multiple tables efficiently, ensuring timely food delivery and accurate order processing.
  • Implemented suggestions for process improvements that enhanced workflow efficiency during busy shifts.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Family Fare Diner
01.2014 - 06.2020
  • Provided exceptional customer service by promptly addressing guest needs and inquiries.
  • Managed multiple tables efficiently, ensuring timely food delivery and accurate order processing..
  • Developed strong relationships with regular customers, fostering a welcoming dining atmosphere.
  • Resolved customer complaints effectively, maintaining satisfaction and loyalty through attentive service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to coordinate orders and maintain communication during peak hours.

Education

All

Jameswood High School
Winchester, VA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • Menu memorization
  • Order accuracy
  • Supply restocking
  • Food safety practices
  • Table bussing
  • Suggestive selling
  • Point of sale operation
  • Dining area maintenance
  • Beverage preparation
  • Tableside etiquette
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Item promotion
  • Table setting knowledge
  • Food delivery

Timeline

Server

Issacs
04.2023 - Current

Server

Todays Pizza
02.2023 - 04.2025

Server

City Star Diner
06.2020 - 02.2023

Server

Family Fare Diner
01.2014 - 06.2020

All

Jameswood High School
Mary waggoner