Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Volunteer Experience
References
Training
Timeline
Generic

Mary Wagner

Oak Ridge,NJ

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Practice Manager

Skylands Medical Group A Member of Consensus Health
02.2013 - Current
  • Recruiting, hiring and performance evaluations of staff
  • Train/support providers and practice staff on EHR and revenue cycle system, CMG's policies, workflows, and technology/software
  • Re-engineer the practice workflow to streamline patient movement and efficiency, and achieve superior patient engagement and outcomes
  • Facilitate behavior change and setting of practice expectations effectively.
  • Efficient, effective and safe management skills
  • Conflict resolution within staff and or patients
  • Handle the office with organizational and time management skills with the ability to handle multiple priorities within specific deadlines
  • Proficiency with multiple EMR systems including Athena and Aprima, Epic and Carelink as well as Microsoft applications
  • Communicating with providers, staff, patients, IT, billing as well as other practice managers to create a consistent and proficient practice workflow
  • Act as a knowledgeable information source for patients and staff
  • Finding and creating solutions when necessary
  • Maintain up to date certifications and licenses for employee's
  • Review, evaluate and monitor work schedules
  • Make changes to workflow as necessary to meet the needs of the organization
  • Scheduling office staff meetings and working with providers on resolving issues related to staff and customers
  • Keeping staff informed of any changes related to the organization

Certified Medical Assistant (CMA/AAMA)

Skylands Medical Group
01.2011 - 02.2013
  • Create a welcoming environment for patients
  • Keep supplies ready by inventorying stock; placing orders; verifying receipt
  • Process insurance referral via correct online platform
  • Assist in scheduling annual testing for patients with outside providers
  • Correctly obtained and documented patient vitals and health history
  • Prepared treatment rooms for patient examinations; Assist physician and physician assistant in exam as well as assist in minor procedures as needed
  • Disinfected and cleaned treatment rooms following patient examinations; Maintain safe, secure and healthy work environment by establishing and following standards and procedures; complying with legal regulations
  • Process insurance authorizations
  • Transmitting prescriptions refills as directed, communication with pharmacies and insurance companies to ensure the highest level of prompt are for the patients
  • Preparing and administering medications, including intramuscular, intradermal, and subcutaneous injections - including vaccinations/immunizations, as directed by a physician or other licensed provider
  • Learned to understand the implications of new information for and future problem solving and decision making.

Education

BA in Psychology -

William Paterson University
Wayne, NJ
05.2009

Medical Assistant Certification -

Berdan (Fortis Institute)
Wayne, NJ
05.1994

Skills

  • Medical Office Management
  • Inventory and Supply Management
  • Complex Problem-Solving
  • Medical Practice Operations
  • Reception Management
  • Conflict Resolution
  • Team Supervision

Certification

  • BLS Certified, 04/2021, 04/2023
  • AAMA/CMA Certified, 06/30/2021, 06/30/2026

Affiliations

Medical Group Management Association (MGMA)

Volunteer Experience

American Association of Medical Assistants, Task Force Member, 10/2019, 10/2022

References

References upon request

Training

Train/support providers and practice staff on Value Based Program, Transitions of Care,

Timeline

Medical Practice Manager

Skylands Medical Group A Member of Consensus Health
02.2013 - Current

Certified Medical Assistant (CMA/AAMA)

Skylands Medical Group
01.2011 - 02.2013

BA in Psychology -

William Paterson University

Medical Assistant Certification -

Berdan (Fortis Institute)

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Mary Wagner