Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Walton

Mammoth Spring,AR

Summary

Customer-oriented transportation professional promoting customer service and listening skills. Career in Transporter role for a community assistance organizations where integrity and strong work ethic make a difference. Exceptionally caring and careful driving with Class A driver's license.

Overview

16
16
years of professional experience

Work History

Transporter

Master's Ranch Christian Academy
Myrtle, MO
01.2022 - 05.2022
  • Transported patients to and from facilities and performed essential ambulatory care.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Carried out day-day-day duties accurately and efficiently.

Surgical Assistant

Mountain Home Surgery Center
Mountain Home, AR
03.2017 - 08.2018
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Quickly responded to emergency situations during procedures with life-saving aid.
  • Kept views unobstructed by retracting, sponging and suctioning surgical sites.
  • Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Gowned and gloved staff to help team prepare for surgeries.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Medical Assistant

Baxter Regional Family Clinic
Mountain Home, AR
07.2016 - 03.2017
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Obtained all prescribed laboratory testing.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.

Special Procedures Technologist

Ozark Medical Center
West Plains, MO
05.2011 - 02.2016
  • Communicated patients on procedure professionalized instructions and answered questions to minimize anxiety and improve cooperation.
  • Handled private and confidential information in compliance with hospital policies and procedures.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiology equipment to capture, develop and produce diagnostic images.
  • Applied and positioned equipment to take images following set parameters.
  • Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
  • Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films and chemicals.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
  • Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
  • Documented observations and baseline measurements in medical records.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
  • Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
  • Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
  • Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
  • Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
  • Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
  • Cared for patients by providing compassionate, personal care and ambulation.
  • Employed devices and patient positioning techniques to reduce chance of radiation exposure to either staff or patients.

Customer Service Specialist

Doctor's Data
St Charles, IL
02.2002 - 01.2011
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-eccentric solutions.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues

Education

Associate of Science - Medical Assisting

Everest College - Chicago
Chicago, IL
09.2002

Skills

  • Social Perceptiveness
  • Customer Rapport
  • Direct Supervision
  • Patient Escorting
  • Local Traffic Regulations
  • Customer Satisfaction
  • Driving and Transportation
  • Reading Comprehension
  • Patient Relations
  • Safe Vehicle Operations

Timeline

Transporter

Master's Ranch Christian Academy
01.2022 - 05.2022

Surgical Assistant

Mountain Home Surgery Center
03.2017 - 08.2018

Medical Assistant

Baxter Regional Family Clinic
07.2016 - 03.2017

Special Procedures Technologist

Ozark Medical Center
05.2011 - 02.2016

Customer Service Specialist

Doctor's Data
02.2002 - 01.2011

Associate of Science - Medical Assisting

Everest College - Chicago

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Mary Walton