Dedicated Customer Support Specialist with a strong background in technical support and issue resolution. Demonstrated ability to maintain positive customer relationships while efficiently escalating complex issues.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Tetec
Springfield , MO
07.2021 - 09.2022
Fostered positive customer interactions during high-volume support hours to enhance customer satisfaction.
Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
Resolved customer issues on first call, escalating complex cases to ensure timely and effective support.
Surgical Technologist
Ozark Eye Center
Mountain Home, Arkansas
05.2017 - 06.2018
Assisted surgeons in eye surgeries, enhancing surgical precision in a sterile environment.
Sterilized equipment and upheld safety protocols, ensuring optimal conditions for patient safety.
Prepared and maintained sterile field for surgical procedures, supporting efficient surgical workflows.
Surgical Assistant
Ozark Medical Center
West Plains, Missouri
08.2011 - 01.2016
Assisted surgeons during procedures by ensuring timely availability of instruments and supplies, contributing to smooth workflow.
Set up equipment, tools, and supplies for procedures while organizing instruments according to surgeons' preference cards, facilitating efficient operations.
Collaborated with nursing staff to ensure seamless coordination of patient care pre- and post-surgery, enhancing overall patient experience.
Educated patients on post-operative care instructions following procedures.
Ensured that all necessary documents were completed accurately before each procedure.
Updated patient files to record medications prescribed and medical histories.
Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.