Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Walton

Mammoth Spring,AR

Summary

Dedicated Customer Support Specialist with a strong background in technical support and issue resolution. Demonstrated ability to maintain positive customer relationships while efficiently escalating complex issues.

Overview

11
11
years of professional experience

Work History

Customer Support Specialist

Tetec
Springfield , MO
07.2021 - 09.2022
  • Fostered positive customer interactions during high-volume support hours to enhance customer satisfaction.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Resolved customer issues on first call, escalating complex cases to ensure timely and effective support.

Surgical Technologist

Ozark Eye Center
Mountain Home, Arkansas
05.2017 - 06.2018
  • Assisted surgeons in eye surgeries, enhancing surgical precision in a sterile environment.
  • Sterilized equipment and upheld safety protocols, ensuring optimal conditions for patient safety.
  • Prepared and maintained sterile field for surgical procedures, supporting efficient surgical workflows.

Surgical Assistant

Ozark Medical Center
West Plains, Missouri
08.2011 - 01.2016
  • Assisted surgeons during procedures by ensuring timely availability of instruments and supplies, contributing to smooth workflow.
  • Set up equipment, tools, and supplies for procedures while organizing instruments according to surgeons' preference cards, facilitating efficient operations.
  • Collaborated with nursing staff to ensure seamless coordination of patient care pre- and post-surgery, enhancing overall patient experience.
  • Educated patients on post-operative care instructions following procedures.
  • Ensured that all necessary documents were completed accurately before each procedure.
  • Updated patient files to record medications prescribed and medical histories.
  • Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.

Education

Associate of Applied Science - Medical Assatant

Everest College
Aurora
09-2001

Skills

  • Customer relationship management
  • Technical support
  • Issue resolution
  • Call escalation
  • Product knowledge
  • Process improvement

Timeline

Customer Support Specialist

Tetec
07.2021 - 09.2022

Surgical Technologist

Ozark Eye Center
05.2017 - 06.2018

Surgical Assistant

Ozark Medical Center
08.2011 - 01.2016

Associate of Applied Science - Medical Assatant

Everest College
Mary Walton