Mary Warncke
Laconia,NH
Summary
Dynamic Director of Dining with a proven track record at Glendale Dining Services, excelling in employee training and menu development. Enhanced customer satisfaction through innovative food presentation and strict adherence to sanitation standards. Skilled in team leadership and inventory management, achieving significant cost savings while maintaining high-quality dining experiences.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Director of Dining
Glendale Dining Services
03.2024 - Current
- Built loyalty among customers by consistently delivering exceptional food quality paired with outstanding service levels during each visit.
- Developed and implemented staff training programs to enhance service quality and team productivity.
- Coordinated with vendors for timely delivery of ingredients while ensuring optimal quality standards were met consistently.
- Established positive working relationships with employees through open communication channels, fostering a productive work environment.
- Optimized food cost management by implementing effective inventory control measures, reducing waste, and sourcing high-quality ingredients at competitive prices.
- Spearheaded menu development efforts that catered to diverse dietary needs without compromising on taste or presentation quality.
- Organized staff schedules efficiently, balancing employee availability with peak business hours for optimal coverage during high-demand periods.
- Maintained a safe and clean dining environment through strict adherence to sanitation regulations and guidelines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Rolled out the new IDDIS Diet (International Dsyphagia Diet Standardisation Initiative) Collabarated with the Dietaician to prepare the extension menus.
Director of Dining Services
Healthcare Services Group
06.2022 - 03.2024
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Maintained strict health and safety standards in accordance with local regulations, resulting in zero violations during tenure.
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Fostered a positive work environment by cultivating strong teamwork amongst all departments.
- Improved inventory management system, minimizing waste and maximizing product freshness.
- Enhanced overall dining experience by implementing innovative menu selections and presentation techniques.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Deli Manager
Hannaford Supermarket
10.2016 - 05.2022
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
Deli Manager
Shaws Supermarket
12.1989 - 09.2016
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
- Delivered front-end support to staff during rush periods.
- Trained new employees on proper food handling techniques, safety procedures, and exceptional customer service standards.
- Increased sales with creative merchandising strategies, such as cross-promotion and seasonal product displays.
- Oversaw ordering processes for supplies and products, maintaining appropriate stock levels to meet anticipated demand while minimizing overstock situations.
- Collaborated with store management team to develop marketing initiatives that boosted traffic and sales in the deli department.
- Purchased products for deli department according to store product guidelines.
- Conducted regular equipment maintenance checks, ensuring safe operation of slicers, scales, refrigeration units, and other tools within the department.
- Achieved excellence in food safety by conducting regular training sessions with staff to ensure compliance with state regulations and company policies.
- Addressed customer concerns promptly, resolving issues effectively to ensure repeat business and positive word-of-mouth referrals.
- Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.
- Enhanced customer satisfaction by ensuring prompt and courteous service at the deli counter.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
Education
Accounting
West Islip High School
West Islip, NY06-1980
Skills
- Employee training and development
- Sanitation standards
- Food safety compliance
- Staff management
- Menu development
- Special dietary requirements
- Food presentation
- Employee scheduling
- Health inspections
- Teamwork and collaboration
- Time management
- Reliable and responsible
Accomplishments
Department Manager of the Year, Hannaford's Meredith NH
Operational Excellence Award, Hannaford's Meredith NH
Certification
ServSafe Manager Certificate April 27,2022-April 27,2027
ServSafe Allergens Does not expire
Tap Series, LLC Choke Saving Procedures Training Does not expire
Timeline
Director of Dining
Glendale Dining Services
03.2024 - Current
Director of Dining Services
Healthcare Services Group
06.2022 - 03.2024
Deli Manager
Hannaford Supermarket
10.2016 - 05.2022
Deli Manager
Shaws Supermarket
12.1989 - 09.2016
Accounting
West Islip High School
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