MARY WASHINGTON
Detroit,MI
Summary
A highly motivated and experienced healthcare customer service coordinator with a proven track record of delivering exceptional customer service. Skilled in managing patient needs, scheduling appointments, and answering inquiries. Proficient in working in a fast-paced environment while maintaining a positive attitude toward customers and coworkers. Dedicated to improving patient experience and satisfaction levels through proactive problem-solving and effective communication.
Overview
34
34
years of professional experience
Work History
Customer Service Coordinator
DETROIT COMMUNITY HEALTH CONNECTION, INC
04.2021 - Current
- Answering approximately 30-60 incoming calls from patients daily.
- Verified insurance eligibility and coverage for patients
- Entered patient demographic and insurance data into an electronic medical record system.
- Assisted patients in filling out check-in and payment paperwork.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Greenway Health LLC, to schedule appointments.
- Exhibited high energy and professionalism when dealing with clients and staff.
Member Relations Manager
YMCA of METROPOLITAN DETROIT – SOUTH OAKLAND BRANCH
03.2000 - 03.2014
- Hired and supervised the Customer Service staff
- Trained staff on maintaining Membership files, selling memberships, classes, personal training, customer service module, answering phones, setting up and giving tours, addressed and solved member issues
- Back-up to Business Office Manager; H/R Administrator
Supervisor/Business Office Manager
YMCA of METROPOLITAN DETROIT – NORTHWESTERN BRANCH
01.1996 - 03.2000
- Hired and supervised the Customer Service staff
- Trained staff on maintaining Membership files, selling memberships, classes, personal training, customer service module, answering phones, setting up and giving tours, addressed and solved member issues
- Monitored members account for electronic transfers via checking savings or credit card, made daily bank deposits.
Urban Services Secretary- Project Try Program
YMCA of METROPOLITAN DETROIT – HIGHLAND PARK BRANCH
03.1990 - 12.1995
- Enrolled applicants into program, assigned dormitory rooms, collection of rent, Referred residents in programs that would assist them in adjusting into society
- Collect rent from regular YMCA residents (not involved in program)
- Assisted Branch secretary with typing branch brochure and camp brochure, and board meeting minutes.
Education
Some College (No Degree) - Liberal Arts
WAYNE STATE UNIVERSITY
DETROIT, MI Some College (No Degree) - Business Administration
HIGHLAND PARK COMMUNITY COLL.
Highland Park, MISkills
- Insurance verification
- Effective communication
- Strong interpersonal skills
- Problem-solving abilities
- Organizational skills
- Time management
- Data entry proficiency
- Appointment scheduling
- Computer literacy
- Professional demeanor
- Patient confidentiality
- Record maintenance
- Active listening
- Attention to detail
- Patient Greeting
- Insurance Verifying
References Available
References available upon requet
Timeline
Customer Service Coordinator
DETROIT COMMUNITY HEALTH CONNECTION, INC
04.2021 - Current
Member Relations Manager
YMCA of METROPOLITAN DETROIT – SOUTH OAKLAND BRANCH
03.2000 - 03.2014
Supervisor/Business Office Manager
YMCA of METROPOLITAN DETROIT – NORTHWESTERN BRANCH
01.1996 - 03.2000
Urban Services Secretary- Project Try Program
YMCA of METROPOLITAN DETROIT – HIGHLAND PARK BRANCH
03.1990 - 12.1995
Some College (No Degree) - Liberal Arts
WAYNE STATE UNIVERSITY
Some College (No Degree) - Business Administration
HIGHLAND PARK COMMUNITY COLL.
Similar Profiles
Carla ColemanCarla Coleman
Biller at Detroit Community Health ConnectionBiller at Detroit Community Health Connection
Kelli GeorgeKelli George
Interim Lead Case Manager CDC at Detroit Employment Solution Corp: Community Health CorpsInterim Lead Case Manager CDC at Detroit Employment Solution Corp: Community Health Corps
Joshua BritoJoshua Brito
Clinical Support Manager, Nurse at Community Health ConnectionClinical Support Manager, Nurse at Community Health Connection