Mary Wayne
Granite City,IL
Summary
Seasoned Office Manager with a proven track record at Auto Control Towing, LLC, adept in office administration and customer service. Excelled in maintaining confidentiality, enhancing client relationships, and streamlining title transfer processes. Demonstrates exceptional organizational skills and clear communication, ensuring efficient office operations and customer satisfaction.
Qualified [Desired Position] with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Office Manager
Auto Control Towing, LLC
07.2020 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Tier 2 Technical Support Senior Advisor
Teleperformance USA
05.2017 - 01.2020
- Tier II technical support
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
- Assist customers troubleshooting their iOS and Mac devices.
- Account security
- Customer Service
Motor Vehicle Title Clerk
El Paso County Clerk
12.2014 - 02.2017
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
Education
Associate of Arts - Medical Billing And Insurance Coding
Parks College
Aurora, ColoradoHigh School Diploma -
Basalt High School
Basalt, COSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- IFTA, Motor Carrier licensening filing
- Administrative support
Timeline
Office Manager
Auto Control Towing, LLC
07.2020 - Current
Tier 2 Technical Support Senior Advisor
Teleperformance USA
05.2017 - 01.2020
Motor Vehicle Title Clerk
El Paso County Clerk
12.2014 - 02.2017
Associate of Arts - Medical Billing And Insurance Coding
Parks College
High School Diploma -
Basalt High School
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