Summary
I have been in the Healthcare and the Customer Service Industry since the age of 13 in various roles, providing inpatient, in home, and ambulatory clinical care in specialty clinics, notably Cardiology and Orthopedics. My customer service experience ranges from Health Information Management and Human Resources in our state veterans home, to licensing physicians as well as assisting the Executive Director of IBOM in the implementation of the Interstate Medical Licensure Compact in Idaho and subsequently assisting many physicians in obtaining their IMLC licensure. I also spent time assisting our most vulnerable citizens in obtaining in home health services through H&W state Medicaid with the Bureau of Long Term Care.
With a well rounded perspective of healthcare and its implementation, I would love to continue my growth in skill set in a remote or hybrid position in Remote Healthcare Management.
Overview
15
15
years of professional experience
Work History
Certified Medical Assistant
Saint Alphonsus Orthopedics/Sports
01.2022 - Current
- As a CCMA in Orthopedics and Sports Medicine I perform a wide variety of clinical duties such as greeting and rooming, obtaining health history, medication reconciliation, taking vitals, setting up ultrasound guided injections as well as assisting physicians with injections
- Removing casts and assisting in application
- Breg Fast Form brace application to upper extremity
- Applying upper and lower extremity braces
- Removing splints and sutures/staples as directed
- Redressing surgical sites
- Charting and documentation
- Contacting patients with results and helping schedule appointments
- Directing patients to schedule follow up
- Excellent customer service and support, and problem solving
- In Family Medicine aspect I performed a wide variety of duties to include vaccinations, injections, POCT testing, ECG’s and assisting providers with procedures
- Requesting prior authorizations as well as follow up
- Contacting pharmacies and other care providers to work together as a patient centered team
- Currently Fit Testing super user.
St. Luke’s Healthcare System
01.2020 - 09.2022
- Three ten-week rotations- Cardiology, Internal Medicine, Family Medicine
- I chose to go back to Cardiology where I remained for 14months
- (The Covid 19 pandemic began during this time
- I worked in Covid 19 testing tents as well as pharmacy tent).
Certified Medical Assistant
St Luke’s Cardiology
Nampa, Meridian
09.2020 - 01.2022
- As a CCMA in Cardiology my role was to assist in outpatient care of those who were typically very ill
- Highly skilled at making patients comfortable and at ease if possible
- Taking vitals and performing ECG’s as well as setting up patients for Treadmill Stress Tests and performing initial testing are some of the tasks performed daily
- Applying Zio heart monitors to patients and educating
- Charting, ordering prescriptions per provider order and requesting prior authorizations, were daily tasks that I took pride in completing accurately and in a timely manner.
Technical Records Specialist
State of Idaho, Bureau of Long
12.2018 - 01.2020
- Providing exemplary customer service, including friendly, timely and professional assistance to current and prospective Long Term Care Medicaid applicants and providers via telephone, email, and written correspondence
- Maintaining daily contact with agencies as well as researching information for use in the application process in a statewide application system
- Entering and retrieving data using a computerized records system within 3 records systems to identify and correct errors as well as reaching out to applicants and agencies for updated information
- Researching a variety of sources to resolve problems and determine qualifications and eligibility for long term care assistance
- Multi-use phones and customer support and service were crucial to this position.
Clothing Retail Sales Associate
Chicos FAS, Fine
05.2019 - 08.2019
- Assisting customers shopping in our store was a fun and rewarding position
- POS and personal stylist as well as stocking, cleaning, and setting up displays as well as assisting in display change overs.
customer service
Idaho State Board of Medicine
07.2017 - 12.2018
- Providing exemplary, , including friendly, timely and professional assistance to current and prospective Idaho physicians, from application for licensure through renewals, etc., via telephone, email, and written correspondence
- Maintaining daily contact with credentialing agencies as well as running sensitive reports and researching information for use in the application process
- Monitoring a records system of all Idaho physicians to identify and correct errors as well as reaching out to physicians and credentialing agencies for updated information; Researching a variety of sources to resolve problems and determine qualifications and eligibility for licensure; Interpreting, explaining and applying Idaho Statute and Rule regarding the Idaho Board of Medicine Licensure process, and how such apply in initial licensure, or maintaining of licensure; Entering and retrieving data using a computerized records system specifically Microsoft Access
- ISP fingerprinting submission
- Running reports and researching issues that may need further investigation for the issuance and maintenance of Idaho medical licensure
- Assisted Executive Director in bringing the Interstate Medical Licensure Compact to the state of Idaho
- Assisted physicians in gaining their Compact licensure in multiple states.
Emergency Dispatcher
Boise County Sheriff's Office
Idaho City, Idaho
03.2017 - 05.2017
- This was a short-lived position between two state positions, as we relocated back to the valley.) I was still in training when I had to leave this position
- Answer emergency and non-emergency telephone calls
- Enter warrants and other legal orders.
Idaho State Veterans Home Boise
05.2016 - 03.2017
- That is split between 2 departments) I left this position when we moved to Idaho City
- Human Resources; Requesting, retrieving and filing confidential and time sensitive personnel records
- Contacting applicants, screening and scheduling for interviews by email as well as phone
- Maintaining numerous HR Rosters with confidential personnel information
- Including Excel spreadsheets as well as Word docs
- Mass mailing employees to request necessary employment paperwork, following up, and filing any paperwork retrieved
- Health Information
- (Residential Unit.)
- Contacting physician’s offices, pharmacies, and hospitals requesting, retrieving, and entering highly sensitive physician orders for residents of the Home
- Reviewing resident records for completeness and accuracy as well as resolving a wide range of issues and discrepancies in orders.
Certified Nursing Assistant
Saint Alphonsus Regional Medical Center
07.2010 - 05.2016
- Orthopedic Unit, Post Anesthesia Care Unit, and Pre-Surgical Screening Unit
- Provide high quality inpatient care
- Frequently tasked with caring for hospital VIP’s Maintaining superior customer service and exceeding the standard of patient care
- Independently perform specialized medical record keeping, review patient records for completeness and accuracy, enter patient vitals, reporting concerns to RN quickly and ensuring follow up
- Analyze and monitor confidential and sensitive records to determine compliance with Medical Center, federal, and state rules, regulations, and policies as well as HIPAA confidentiality standards
- Front desk, reception, multiline phones
- Obtaining H&P’s and orders
- Provide training and technical assistance to clients and employees for medical equipment and supplies (CPM’s, traction devices, boots)
- Good knowledge of office support functions including word processing; filing; composing a variety of business documents; reception; and researching
- Medical terminology and basic knowledge of ICD-10-CM and CPT medical coding
- Miss Tami’s Cottage and Tea Room - Hostess, retail sales
store clerk, assistant cook
11.2008 - 03.2010
- Greeting customers, scheduling reservations, store sales, cashier, stocking and setting up displays
- Assisting servers
- Assisting cook as needed
- Kitchen help as needed.
Education
Certified Clinical Medical Assistant – (current) NHA BLS/CPR- (current) -
Member of Phi Theta Kappa Honor Society, GPA: 3.8
Timeline
Certified Medical Assistant - Saint Alphonsus Orthopedics/Sports
01.2022 - Current
Certified Medical Assistant - St Luke’s Cardiology
09.2020 - 01.2022
- St. Luke’s Healthcare System
01.2020 - 09.2022
Clothing Retail Sales Associate - Chicos FAS, Fine
05.2019 - 08.2019
Technical Records Specialist - State of Idaho, Bureau of Long
12.2018 - 01.2020
customer service - Idaho State Board of Medicine
07.2017 - 12.2018
Emergency Dispatcher - Boise County Sheriff's Office
03.2017 - 05.2017
- Idaho State Veterans Home Boise
05.2016 - 03.2017
Certified Nursing Assistant - Saint Alphonsus Regional Medical Center
07.2010 - 05.2016
store clerk, assistant cook -
11.2008 - 03.2010
College of Western Idaho - Certified Clinical Medical Assistant – (current) NHA
BLS/CPR- (current),