Mary Weir
Port Huron,MI
Summary
Veteran business owner and martial arts instructor with extensive experience in retail sales and customer support. A proven track record in enhancing customer loyalty through tailored experiences and managing operations that prioritize safety and compliance.
Overview
20
20
years of professional experience
Work History
Co-Owner/Instructor
Blue Water Martial Arts
Port Huron, USA
01.2010 - Current
- Managed daily operations and scheduling for classes and events.
- Fostered a positive environment for students through community engagement initiatives.
- Maintained safety protocols and standards within the training facility.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Developed strategies for increasing customer loyalty and satisfaction.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Created marketing campaigns to promote products and services.
- Proofreading/creating text for marketing flyers and social media promotions
- Business correspondence, speech writing, announcement bulletins
- Communications consistency in workflow for students and staff
Relationship Banker
Citizens First Bank
01.2006 - 01.2008
- Identified customer needs through conversations and matched them with suitable banking products, enhancing customer satisfaction.
- Assessed customer financial needs to provide tailored product recommendations, improving overall client engagement.
- Developed strong client relationships through personalized banking services, fostering loyalty and repeat business.
- Assisted customers in opening new checking and savings accounts.
- Managed daily transactions while ensuring compliance with banking regulations.
- Executed opening and closing procedures for branch security to ensure safety and compliance.
- Conducted balancing procedures for vault, ATM, and teller cash dispensers to maintain accurate financial records.
Education
Veteran-Honorably Discharged - Aircrew Life Support Technician
United States Air Force
Grand Forks AFB, ND08-1992
High school diploma -
Gaffney Senior High School
Gaffney, SC06-1987
Some College (No Degree) -
Gardner-Webb University
Boiling Springs, NCSkills
- Martial arts instruction
- Business management
- Marketing and brand promotion
- Class management
- Leadership and mentoring
- Conflict resolution
- Interpersonal skills
- Written communication
- Customer loyalty
- Transaction processing
- Problem solving
- Effective communication
- Customer engagement
- Accounting operations
- Brand development
- Customer service
- Policy implementation
- Customer relations
- Decision-making
- Customer retention
- Business growth
- Financial planning
- Sales strategies
- Business development
- Legal compliance
- Operations management
- Creative thinking
- Clear communication
- Recruiting and training
- Records management
- Customer relationship management (CRM)
- Negotiation techniques
Timeline
Co-Owner/Instructor
Blue Water Martial Arts
01.2010 - Current
Relationship Banker
Citizens First Bank
01.2006 - 01.2008
Veteran-Honorably Discharged - Aircrew Life Support Technician
United States Air Force
High school diploma -
Gaffney Senior High School
Some College (No Degree) -
Gardner-Webb University