Mary Wenck
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Service Advisor
Jerrys Toyota
04.2016 - 03.2020
- Provided exceptional customer service, addressing inquiries and concerns effectively.
- Coordinated service appointments, ensuring timely completion of vehicle maintenance tasks.
- Educated customers on service options and maintenance schedules to enhance vehicle performance.
- Assisted technicians by preparing work orders and ensuring availability of necessary parts.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Shift Manager
McDonald's Restaurant
02.2014 - 11.2016
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on service protocols and operational standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored food safety practices, ensuring compliance with health regulations and company policies.
- Kept employees operating productively and working on task to meet business and customer needs.
Warranty Administrator
Russell BMW
05.2009 - 09.2013
- Processed warranty claims efficiently, ensuring compliance with manufacturer guidelines.
- Coordinated communication between service departments and customers regarding warranty information.
- Reviewed and approved warranty repairs, enhancing accuracy in claim submissions.
- Maintained comprehensive records of warranty transactions and customer interactions.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Education
High School Diploma -
Western School of Technology And Environmental
Baltimore, MD06-2009
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Excellent communication
- Understanding customer needs
- Work prioritization
- Attention to detail
- Strong work ethic
Timeline
Service Advisor
Jerrys Toyota
04.2016 - 03.2020
Shift Manager
McDonald's Restaurant
02.2014 - 11.2016
Warranty Administrator
Russell BMW
05.2009 - 09.2013
High School Diploma -
Western School of Technology And Environmental