Mary Wenger
Spring Hill,TN
Summary
Proficient in handling diverse customer interactions, focusing on transactional support and product education. Established rapport with clients through consistent communication, gaining insights into their financial requirements and preferences. Demonstrated ability to follow bank procedures while maintaining compliance with applicable regulations, contributing to operational efficiency. Collaborated with management to implement strategic initiatives aimed at achieving business objectives.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Regions Bank
Franklin, TN
02.2024 - Current
- Handling customer’s transactional needs
- Answering customer inquiries regarding products and services
- Developing relationships with customers, remaining well-informed about the customer's relationship with the bank
- Educate customers on consumer products and digital solutions
- Conducting outbound phone calls to educate customers on emerging technology and assist with meeting their financial needs
- Referring customers to an internal team of experts when more complex financial goals and needs are recognized
- Following all bank processes and procedures and adhering to applicable laws and regulations
Assistant Manager
Loft
Franklin, TN
02.2023 - 10.2023
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager
MAC Cosmetics
04.2019 - 02.2020
- Organized work stations.
- Manager on Duty responsibilities.
- Helped in creating customer events.
- Posted and oversight of companies instagram.
- Dealt with cash and daily transactions.
- Quality checked all incoming products for the store.
- Make express, full and creative make-up for customers on a daily basis.
- Performing openings and closings procedures in the absence of management.
- Assist customers in picking and buying the best products for them.
Education
Customs Expert (Customs Law, Accounting)
Russian Customs Academy
Graphic Designer / Art Teacher
Vitebsk State College of Culture And Arts
High School Diploma -
High School No.11 of The City of Orsha
Skills
- Problem-solving
- Teamwork and collaboration
- Sales experience
- Financial transactions
- Multi-tasking
- Creative thinking
- Financial advising
- Cash flow management
- Project management
- Banking
- Problem resolution
- Inventory tracking
- Financial product education
- Regulatory compliance
- Cash handling
Languages
- English
- Russian
- Belarusian
Timeline
Relationship Banker
Regions Bank
02.2024 - Current
Assistant Manager
Loft
02.2023 - 10.2023
Assistant Manager
MAC Cosmetics
04.2019 - 02.2020
Customs Expert (Customs Law, Accounting)
Russian Customs Academy
Graphic Designer / Art Teacher
Vitebsk State College of Culture And Arts
High School Diploma -
High School No.11 of The City of Orsha
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