Mary Wente

Responsibilities
Served as liaison between employees and upper management, addressing concerns to maintain positive work environment. Processed agent license renewals and continuing education. Worked with insurance carriers to ensure compliance with state and federal law. Enhanced communication between departments through regular meetings, reports, and updates. Ordered supplied for agency, and scheduled facility maintenance. Ran financial reports, and made payments on behalf of agency. Organized employee appreciation events.
Skills Used
Daily Microsoft365 application usage. Phone, fax, and email communications between client, carrier, and agency. Scheduled, hosted, and composed meeting- minutes for agency-wide meetings on Teams. Used Sharepoint to compose weekly newsletters.

Responsibilities
Worked as direct support to Mayo Clinic's Anatomic Pathologists. Received biopsy tissue slides from patients directly out of surgery, and assembled preliminary pathology reports for pathologist. Assist pathologists in ordering immunostains for further workup. Amended pathology reports to satisfy coding/billing needs. Ordered molecular testing. Documented orders needed, working closely with Genetics Lab. Managed approximately 200 incoming emails per day from clients.
Skills Used
High degree of accuracy was required in this position for data entry, pathology reports, and troubleshooting. Knowledge of Mayo Clinic Laboratory software systems (EHR), such as Soft RNV, PathDx, and SoftLab, EPIC for recording patient information. Used Excel to record patient molecular orders. Used Microsoft Outlook to communicate with pathologists, ordering clinicians, labs, supervisors, and Quality Assurance.

Responsibilities
Processed and divided patient samples, entered data into Mayo Clinic Soft RNV, and ADP systems in accurate and timely manner. Operated variety of laboratory equipment, including Sarstedt Aliquoter, centrifuges, rockers, and decappers. Worked closely with Quality Assurance to troubleshoot and resolve errors. Used Microsoft 365 applications, EHR software, phone and fax to communicate with supervisors, Quality Assurance, and send information to analytic labs. Provided training to other lab processing assistants. Assisted in generation of SOP manuals.
Skills Used
Used of pipettes and laboratory equipment to accurately measure volume for patient specimen aliquots. Used Biological Safety Cabinets. Used Mayo Clinic Laboratory EHR software, and Microsoft 365 daily. Used Excel to record data of machine errors. Uses Microsoft Outlook, phone, and fax to communicate to leads, supervisors, and Quality Assurance.

Responsibilities
Managed retail garden center in all aspects, from plant care, ordering, visual merchandising, training and delegating tasks. Communicated with nursery stock vendors via phone and email on regular basis. Managed incoming shipments and deliveries. Managed reports and paperwork relating to business such as loss prevention reports, sales reports, associate schedules, and incoming orders. Was leader of loss prevention, insuring proper training and care of plants. Provided hands on customer service selecting plants and landscaping materials to best suit their project. Assisted customers in calculating materials for fencing and landscape block projects. Operated forklift and other power equipment for stocking, and loading customer orders.
Accomplishments
Consistently increased our sales and profit in department year after year. Plant losses reduced to record low, and were lowest in Midwest region.
Skills Used
Trained employees in time management and delegation of tasks. Organized reports, and monitored for decision making purposes. Plant disease identification, knowledge of domestic species and care. Forklift operation load orders for customers, and unload plant vendor loads. Placed orders and scheduled delivery of product. Answered phone calls, and faxed orders. Used cash register to assist customers. Used inventory management tools to price and pull orders.

Responsibilities
Assisted customers in ordering custom window treatments from top U.S. window treatment vendors for home and business. Scheduled one-on-one design appointments with customers. Worked closely with Install Sales office to coordinate installation. Responsible for weekly, monthly, and quarterly sales goals set by corporate offices. Participated in routine corporate walks and accountable for sales and inventory goals. Used cash register to finish customer's transaction. Resolved customer issues and processed complex refunds at register.
Accomplishments
Consistently met and exceeded monthly sales goals set by Lowe's Corporate Office. Received honor of #1 Home Decor Sales Specialist for Upper Midwest in 2013, and #2 Home Decor Sales Specialist for Upper Midwest in 2014. Received multiple certificates from vendors for having top sales for their company.
Skills Used
Knowledge of our window treatment and paint product lines. Placed custom orders using design software, scheduled installation and delivery, and processed customer follow up. Scheduled appointments, and kept structured organization of orders, and inventory. Used registers to process transactions, and returns. Used inventory management tools to price and pull orders.