Mary Wesley
Hammond,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ellevern LLC
12.2019 - Current
- Market products
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Update inventory
- Manage emails
Realtor
Gardner Realtors
04.2006 - 12.2019
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Insurance Customer Service Representative
Direct Auto & Life Insurance
08.2014 - 01.2016
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Determined appropriateness of payers to protect organization and minimize risk.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed and recorded new policies.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Checked documentation for accuracy and validity on updated systems.
- Managed emails, calls, and faxes per day from customers
Education
Business Administration
South New Hampshire University
Manchester, NHAssociate of Arts - Real Estate
First Professional Executive Training
04.2005
Associate of Arts - Computer Office Specialist
Ascension College
Gonzales, LA05.1997
Skills
- Multi-task effectively, and work collaboratively with others
- Consultative Sales
- Work calmly and effectively resolve conflicts
- Work with supervision and independently
- Conduct all task and communications with highest level of standard, confidentiality, professionalism and ethics
- Customer Retention Strategies
- Filing
- Order and Refund Processing
Certification
LA Real Estate License
LA Personal lines License
GA Personal lines License
FL Personal Lines License
TN Personal Lines License
Timeline
Customer Service Representative
Ellevern LLC
12.2019 - Current
Insurance Customer Service Representative
Direct Auto & Life Insurance
08.2014 - 01.2016
Realtor
Gardner Realtors
04.2006 - 12.2019
Business Administration
South New Hampshire University
Associate of Arts - Real Estate
First Professional Executive Training
Associate of Arts - Computer Office Specialist
Ascension College