Mary Whicker
Salt Lake City,United States (+1)
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, facilitating and scheduling diagnostic studies and coordinating paperwork. Detail-oriented, proactive with good relationship-building skills, hardworking nature and an adaptable approach. Prompt, reliable and confident.
Overview
7
7
years of professional experience
Work History
Service Delivery Associate
Happy Delivery
07.2024 - Current
- Coordinated timely deliveries, ensuring adherence to routes and schedules.
- Operated delivery vehicles safely, maintaining compliance with traffic regulations.
- Collaborated with team members to optimize delivery processes and reduce delays.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted regular vehicle maintenance checks to ensure operational readiness.
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
Front Desk Receptionist
Les Olsen IT
04.2022 - 01.2024
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Collaborated with team members to streamline workflow and improve response times.
- Trained new staff on customer service protocols and software systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Service Representative
Summit Urology
02.2020 - 04.2022
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance verification and pre-authorizations to ensure accurate billing procedures.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Collaborated with medical staff to coordinate care plans, ensuring comprehensive patient support.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
Patient Service Representative
Intermountain Healthcare
09.2018 - 02.2020
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Education
High School Diploma -
Davis High School
Kaysville06-2007
Skills
- Excellent listening and Communication Skills
- Scheduling
- Quick and effective Problem solver
- Patient Assistance
- Healthcare Call Center
- MS Office
Timeline
Service Delivery Associate
Happy Delivery
07.2024 - Current
Front Desk Receptionist
Les Olsen IT
04.2022 - 01.2024
Patient Service Representative
Summit Urology
02.2020 - 04.2022
Patient Service Representative
Intermountain Healthcare
09.2018 - 02.2020
High School Diploma -
Davis High School