Mary White
Holts Summit,MO
Summary
Ambitious business professional and student with 7 years of experience in business operations. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Experience across business communication channels including social media, email blasts, digital and public relations. Quick-learner with positive attitude ready to make immediate impact.
Overview
12
12
years of professional experience
Work History
Tax Preparer
Jackson Hewitt
Jefferson City , MO
12.2020 - Current
- Offer clients recommendations to reduce tax liabilities.
- Facilitate communication between clients and tax authorities.
- Interview clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Provide information about available products and services to clients, resulting in increased business opportunities.
- Consult with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Complete and file returns with tax departments at local, state and federal levels.
- Review available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Save client money by uncovering credits they qualify for.
- Interview clients to collect information and gather necessary paperwork prior to preparing tax returns.
Licensed Insurance Agent
Midwest Benefits
Jefferson City , MO
05.2020 - Current
- Work to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Enhance insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Schedule fact-finding appointments and consultations to determine client needs and overall financial situations.
- Determine financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Obtained underwriting approval by completing application for coverage.
- Determine client needs and financial situations by listening and scheduling fact-finding appointments.
- Utilize direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
- Cultivate new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Approach potential clients by using direct marketing techniques, including mailings and phone contacts.
- Respond to customer calls swiftly to resolve issues and answer questions.
- Build relationships with clients through active listening to provide excellent service.
- Spend ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Maintain high standards of customer service by building relationships with clients.
- Upsell additional products and services after identifying customer needs and requirements.
- Display consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Director of Operations
After You Cleaning Service
Holts Summit , MO
10.2016 - Current
- Support cleaning crew to maximize quality and work efficiency.
- Produce reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Boost team productivity and efficiency through streamlining of daily tasks.
- Complete accurate material and labor estimates for jobs.
- Devise new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Organize and optimize daily operations of cleaning crew with consistent on-time delivery.
- Modernize and improve operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Delegate assignments based on project needs and knowledge of individual team members.
- Achieved substantial growth by using market expertise and business knowledge to make proactive decisions.
- Create an annual budget and develop a comprehensive plan to accomplish company objectives while staying within budget.
Casino Table Games Supervisor
Ise Of Capri Casino
Boonville , MO
07.2015 - 05.2016
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Oversaw area games to maintain security and compliance.
- Monitored chips purchases, table inventories and player win ratios.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Enhanced control systems and monitoring procedures to maintain game compliance with Missouri Gaming Commission standards.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Exceeded goals through effective task prioritization and great work ethic.
Purchasing Manager/Controller
One Of A Kind
Paragould , AR
02.2013 - 07.2015
- Oversaw $3000 budget and all purchasing needs for our resale store.
- Implemented policies to reduce cost and eliminate waste.
- Decreased material expenses by managing tracking and supply.
- Worked with clients to resolve claim issues quickly and efficiently.
- Sourced vendors, built relationships and negotiated prices.
- Maximized operational effectiveness across territory.
- Purchased new products and oversaw inventory stocking and availability.
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Adjusted procedures as needed to maximize effectiveness.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Progressed through various purchasing, warehousing and leadership roles.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Established clear lines of communication between business and clients.
Education
Bachelor of Science - Accounting And Business Management
Columbia College
Columbia, MO05.2021
Associate of Science - Business Administration
Columbia College
Columbia, MO05.2020
Skills
- QuickBooks
- Microsoft Office
- Relationship building
- Interpersonal strengths
- Efficient nature
- Time management
- Team Work
- Computer Competence
- Multitasking
- Strong communication skills
- Excellent work ethic
- Analytical skills
- Critical Thinking
- Can work under pressure
Additional Information
My goal is to complete several internships and valuable experience in the different fields of accounting. After graduating in the spring of 2022 with a bachelors, I want to work in pubic accounting and continue my studies with the end goal of obtaining my CPA.
Timeline
Tax Preparer
Jackson Hewitt
12.2020 - Current
Licensed Insurance Agent
Midwest Benefits
05.2020 - Current
Director of Operations
After You Cleaning Service
10.2016 - Current
Casino Table Games Supervisor
Ise Of Capri Casino
07.2015 - 05.2016
Purchasing Manager/Controller
One Of A Kind
02.2013 - 07.2015
Bachelor of Science - Accounting And Business Management
Columbia College
Associate of Science - Business Administration
Columbia College
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