Mary White
Falkville,AL
Summary
Dynamic individual with hands-on experience in client management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Family Support Services
09.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
ER Liason
Cullman Regional Hospital
11.2017 - 04.2023
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Housekeeper Team Supervisor
Cullman Regional Hospital
03.2015 - 11.2017
- Developed comprehensive training materials to standardize procedures across the entire housekeeping department.
- Fostered a positive work culture that emphasized teamwork, accountability, and continuous learning.
- Implemented quality control measures to ensure consistent delivery of high-quality housekeeping services.
- Optimized team productivity by effectively managing schedules, assigning tasks, and monitoring progress.
CSM
Walmart
02.2002 - 03.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Albert P. Brewer
Somerville, AL05-1994
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Customer and client relations
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Appointment scheduling
- Verbal communication
- Professional and mature
- Relationship building
- Documentation and reporting
- Data collection
- Confidential document control
- Complex Problem-solving
- Meeting arrangements
- Coordination
- Staff management
- Strategic planning
Timeline
Administrative Assistant
Family Support Services
09.2019 - Current
ER Liason
Cullman Regional Hospital
11.2017 - 04.2023
Housekeeper Team Supervisor
Cullman Regional Hospital
03.2015 - 11.2017
CSM
Walmart
02.2002 - 03.2015
Albert P. Brewer
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