Mary White
COLUMBIA,MO
Summary
Results-oriented Logistics Professional with expertise in team management and financial oversight. Improved operational efficiency and profitability through strategic coordination of logistics and transportation management. Built long-term client relationships by enhancing customer service and promptly resolving issues to achieve high satisfaction levels.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Indiana Transport
Elkhart, Indiana
08.2025 - Current
- Coordinate transportation logistics for timely delivery of goods.
- Manage fleet maintenance to ensure vehicle safety and compliance.
- Oversee route planning to optimize fuel efficiency and delivery schedules.
- Communicate with clients to confirm shipping details and resolve issues.
- Build successful partnerships with other businesses in related industries.
- Deliver high level of customer service and support by answering questions and returning phone calls quickly.
- Manage daily operations of the business, including budgeting and financial reporting.
Owner of After You Cleaning Service LLC
Self Employed
Columbia, MO
10.2016 - Current
- Developed targeted marketing strategies to promote services and attract new customers, enhancing brand visibility.
- Coordinated scheduling and staffing to effectively meet project demands, ensuring timely service delivery.
- Implement quality control processes to ensure high service standards.
- Train and mentor new employees on operational procedures and best practices.
- Resolve customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term customer relationships by providing exceptional service and promptly resolving issues.
- Monitor financial performance of the business on a weekly basis to ensure fiscal responsibility.
Cashier/ Attendent
Little General
Columbia, Missouri
12.2023 - 08.2025
- Processed customer transactions accurately and efficiently at a convenience store.
- Maintained organized checkout area to support efficient customer transactions.
- Assisted customers with product inquiries and provided recommendations.
- Handled cash, credit, and debit payments securely and responsibly.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory levels by restocking shelves as needed throughout shifts.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints promptly to improve overall satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and addressed product inquiries to enhance shopping experience.
- Stocked shelves with merchandise during shifts.
- Helped customers find specific products, answered questions, and offered product advice.
Independent Contractor/ Driver
Quality Drive Away
Goshen , IN
02.2021 - 10.2024
- Delivered vehicles to specified locations across the country.
- Ensured compliance with safety regulations during vehicle operation.
- Coordinated client schedules to ensure on-time deliveries and pickups.
- Communicated effectively with dispatch to report delays or issues.
- Planned routes to enhance delivery efficiency and reduce fuel consumption.
- Delivered exceptional customer service during vehicle handoffs to foster positive client relationships.
- Built successful partnerships with other businesses in related industries.
- Managed daily operations of the business, including budgeting and financial reporting.
Insurance Agent/Healthcare Customer Service Representative
Midwest Benefits
Jefferson City, Missouri
09.2019 - 01.2020
- Assisted clients in understanding insurance policies and coverage options.
- Evaluated client needs to recommend appropriate insurance products.
- Processed policy applications and managed client documentation efficiently.
- Conducted regular client follow-ups to ensure satisfaction with services provided.
- Utilized CRM systems to track client interactions and maintain accurate records.
- Created marketing strategies that engaged community and attracted new clients.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Simplified complex insurance terminology for clients, enhancing their understanding of coverage options.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
911 Emergency Dispatcher
Callaway County Sheriff's Department
Fulton, Missouri
10.2015 - 10.2016
- Coordinated response efforts with law enforcement and emergency services
- Answered emergency calls and assessed urgency of situations
- Monitored radio communications for operational updates and alerts
- Provided life-saving instructions to callers during emergencies, enhancing response effectiveness.
- Managed multiple emergency calls, prioritizing urgent cases to optimize response time and resource allocation.
- Utilized computer-aided dispatch systems for tracking incidents
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Monitored multiple radio frequencies while entering incident data into computer system to ensure timely updates.
- Maintained contact with field units via radio, providing directions and assistance as needed.
Table Games Floor Supervisor
Isle of Capri Casino
Boonville, Missouri
07.2015 - 05.2016
- Supervised daily operations of table games for optimal player experiences.
- Monitored game integrity and compliance with gaming regulations consistently.
- Resolved player disputes, enhancing customer satisfaction through prompt action.
- Conducted regular inspections of gaming equipment for safety and functionality.
- Coached employees on procedures and compliance, improving team performance and adherence to standards.
- Observed tables closely to spot errors and irregularities.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
- Resolved guest issues quickly while maintaining a high level of customer satisfaction.
- Maintained accurate records of cash transactions, ensuring transparency and accountability in chip and money exchanges.
- Evaluated dealer performance and provided guidance.
Owner
One of a kind
Columbia, Missouri
02.2011 - 06.2015
- Promoted business across social media platforms, enhancing brand identity and driving revenue growth.
- Developed targeted marketing strategies that increased brand visibility and fostered customer engagement.
- Create marketing campaigns to attract new customers.
- Establish vendor relationships to source high-quality, distinctive merchandise.
- Implement visual merchandising standards to create appealing store displays.
- Coordinate community events to promote local art and craftsmanship initiatives.
- Maintained strong client relationships through personalized customer service and support.
- Oversee budgeting and financial management.
- Conduct regular assessments of operational processes for continuous improvement.
Education
Associate of Arts - Business
Columbia College
Columbia, MO05-2021
Skills
- Transportation logistics
- Fleet management
- Operational efficiency
- Quality control
- Customer relationship management
- Business management
- Business development
- Small business operations
- Profit and loss
- Financial management
- Cash flow optimization
- Accounting expertise
- Vendor negotiation
- Sales leadership
- Business marketing
- Marketing
- Brand strategy
- Team leadership
- Hiring and staffing
- Time management
- Problem solving
- Conflict resolution
- Client service
Timeline
Independent Contractor
Indiana Transport
08.2025 - Current
Cashier/ Attendent
Little General
12.2023 - 08.2025
Independent Contractor/ Driver
Quality Drive Away
02.2021 - 10.2024
Insurance Agent/Healthcare Customer Service Representative
Midwest Benefits
09.2019 - 01.2020
Owner of After You Cleaning Service LLC
Self Employed
10.2016 - Current
911 Emergency Dispatcher
Callaway County Sheriff's Department
10.2015 - 10.2016
Table Games Floor Supervisor
Isle of Capri Casino
07.2015 - 05.2016
Owner
One of a kind
02.2011 - 06.2015
Associate of Arts - Business
Columbia College