Mary White
Baton Rouge,LA
Summary
Compassionate Direct Service Worker with expertise in crisis de-escalation and behavior monitoring to ensure resident safety. Skilled in medication administration and documentation, fostering positive relationships that enhance resident independence and well-being. Organized team player dedicated to supporting a nurturing environment.
Overview
33
33
years of professional experience
Work History
Direct Service Worker
Oliver Associates Therapeutic Group Home
Baton Rouge, Louisiana
07.2025 - 04.2026
- Daily care routines and supervision supported resident stability in a therapeutic group home.
- Monitored resident behavior, documenting concerns to inform clinical staff and enhance care strategies.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Provided timely reminders for medication administration. and personal hygiene routines kept residents on track with care plans.
- Guided residents through medication reminders and personal hygiene routines.
- De-escalated difficult situations using calm communication and crisis support.
- Facilitated resident participation in activities, appointments, and community outings to promote engagement and social interaction.
- Followed care plans and agency policies to maintain safe residential support.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed trusting relationships with residents to enhance emotional well-being and overall satisfaction.
- Monitored health conditions and reported changes to appropriate personnel.
- Prepared shift reports and shared updates with group home team members.
- Encouraged independence through positive reinforcement techniques.
Direct Care Worker
Harmony Center
Baton Rouge, Louisiana
06.2023 - 10.2024
- Provided direct care to individuals with disabilities in a residential setting.
- Guided residents through medication reminders and personal hygiene routines.
- Monitored resident behavior and documented concerns for clinical staff review.
- De-escalated difficult situations using calm communication and crisis support.
- Monitored health conditions and reported changes to appropriate personnel.
- Encouraged resident participation in activities, appointments, and community outings.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Prepared shift reports and shared updates with group home team members.
- Maintained knowledge of current policies related to client rights and confidentiality laws.
Personnelman
US Navy
Great Lakes, Illinois
08.2000 - 07.2002
- Processed sailors and briefed on Navy regulations while addressing financial and benefits inquiries.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administrative Specialist
US Army
Fort Polk, Louisiana
01.1997 - 04.1999
- Managed Army administrative records, correspondence, and personnel files
- Coordinated calendar schedules, meetings, and command briefings
- Prepared military orders, memoranda, and official reports
- Delivered customer service to military personnel at base stations, ensuring efficient resolution of inquiries and issues.
Administrative Specialist
US Army
, Europe
03.1995 - 01.1997
- Provided customer service to military personnel at base stations, resolving inquiries related to soldiers, finances, and base operations.
- Managed administrative correspondence for US Army headquarters and field offices.
- Coordinated calendars, meetings, and travel arrangements for command personnel.
- Maintained personnel files, records, and confidential Army documents.
Administrative Specialist
US Army
Fort Stewart, Georgia
05.1993 - 03.1995
- Oversaw management of Army personnel records to ensure compliance and accuracy. and maintained accurate administrative files.
- Entered and maintained data in Enlisted Service Records to ensure accurate personnel documentation. Facilitated personnel transfers, separations, and retirements, supported seamless transitions for service members.
- Coordinated calendars, meetings, and office schedules for unit leadership.
- Prepared military correspondence, memos, and official reports for command review.
Education
Certificate -
US Navy Personnelman School
Meridian, Mississippi01-2001
Certificate -
US Army Administrative Specialist School
Fort Jackson, South Carolina12-1994
High school diploma -
John Curtis Christian High School
River Ridge, LA05-1991
Skills
- Medication monitoring
- Client safety
- Behavior oversight
- Incident reporting
- Shift reporting
- Reporting compliance
- Life skills training
- Client transport
- First aid
- Calm communication
- Conflict management
- Problem solving
- Detail orientation
- Effective communication
- Team collaboration
- Organized
- Time management
- Multitask
- Compassionate support
- Patience
- Observant/Mindful
- Customer Service
- Receptionist
- Safety oversight
- Reporting compliance
LANGUAGES
English
AWARDS
Dean Awards, Army Achievement medal, Army good conduct medal, National defense service medal, Armed force service medal
Timeline
Direct Service Worker
Oliver Associates Therapeutic Group Home
07.2025 - 04.2026
Direct Care Worker
Harmony Center
06.2023 - 10.2024
Personnelman
US Navy
08.2000 - 07.2002
Administrative Specialist
US Army
01.1997 - 04.1999
Administrative Specialist
US Army
03.1995 - 01.1997
Administrative Specialist
US Army
05.1993 - 03.1995
Certificate -
US Navy Personnelman School
Certificate -
US Army Administrative Specialist School
High school diploma -
John Curtis Christian High School