Mary Williams
Savannah,GA
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
15
15
years of professional experience
Work History
Direct Support Professional Caregiver
Gateway Behavioral Health Services
10.2017 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Account Manager
JD Byrider
05.2015 - 06.2017
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Director Of Housekeeping
Janus Hotels And Resorts/ Ramada Hotel
08.2012 - 03.2016
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Food Preparation Worker
Sodexo (SCAD)Turner House
02.2009 - 08.2012
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Packaged and stored food products following proper handling and preservation methods.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Organized and re-stocked various stations and self-service items.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Guaranteed customer satisfaction by quickly delivering orders.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Monitored and maintained required food temperatures for safety.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Assisted in setting up and breaking down kitchen stations.
- Removed trash and cleaned kitchen garbage containers.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Monitored food temperature, discarding items not stored correctly.
Education
South College University
Bachelor of Science - Health Administration
University Of Phoenix, Savannah GA.
8001 Chatham Center DR. Savannah, GA.3140508.2008
Skills
- HIPAA Compliance
- Mobility Assistance
- ADL Assistance
- Patient Companionship
- Care Plan Adherence
- Meal Preparation
- Documentation
- Behavioral Management
- Basic Housekeeping
- Incident Reporting
- Respectful and Compassionate
- Complex Problem-Solving
- Client Documentation
- First Aid and Safety
- Care Plan Assessment
- Medication Administration
- Housekeeping
- Meal Planning and Preparation
- Client Transportation
- Time Management
- Supportive Companionship
- Dependable and Responsible
- Problem-Solving
- Records Maintenance
- Direct Patient Care
- Behavior Redirection
- Medication and Appointment Reminders
- Patient Care
- COVID-19 Safety Policies
- State Regulations Knowledge
Timeline
Direct Support Professional Caregiver
Gateway Behavioral Health Services
10.2017 - Current
Account Manager
JD Byrider
05.2015 - 06.2017
Director Of Housekeeping
Janus Hotels And Resorts/ Ramada Hotel
08.2012 - 03.2016
Food Preparation Worker
Sodexo (SCAD)Turner House
02.2009 - 08.2012
South College University
Bachelor of Science - Health Administration
University Of Phoenix, Savannah GA.
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