Mary Willis
Noblesville,IN
Summary
Results-driven IT professional with over 25 years of experience in managing IT infrastructure, troubleshooting complex technical issues, and implementing innovative solutions to enhance system performance. Provided technical support of the Hamilton East Public Libraries.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Specialist
Hamilton East Public Libraries
01.2001 - 07.2024
- Provide technical support and training to 220 users, resolving daily support tickets in a timely fashion
- Managed IT equipment and infrastructure, including procurement, installation, configuration, maintenance and lifecycle management to ensure optimal performance
- Deploys and configures all new hardware and software systems for staff and public use
- Create and maintain software images for quick deployment of new equipment
- Mitigating risks and ensuring compliance with library standards.
Technology Services
Noblesville High School
01.2008 - 01.2013
- Delivered high-quality technical support to all staff, troubleshooting hardware, software, and resolving network issues
- Developed and maintained documentation for IT procedures
- Collaborated with staff to implement new technologies and improve existing systems.
Education
Electronic Engineering Associates Degree -
ITT Technical Institute
Indianapolis, IN06.1994
Skills
- Experience with Microsoft Office, Admin for Office 365, Clonezilla, VMware, Spiceworks Help Desk ticketing
- Deployment, troubleshooting and repair of computers and devices
- Experience with Windows, Ubuntu, and macOS
- Problem-solving, Communication, Project Management, User Support
Certification
CompTIA A+ Certified
Timeline
Technology Services
Noblesville High School
01.2008 - 01.2013
IT Specialist
Hamilton East Public Libraries
01.2001 - 07.2024
Electronic Engineering Associates Degree -
ITT Technical Institute
CompTIA A+ Certified
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