Mary Willis

Claire's

09.2000 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Increased sales through effective merchandising strategies and targeted promotions.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Oversaw daily operations to maintain store cleanliness and organization.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.