Mary Wilson
Brunswick,OH
Summary
Experienced Deputy Registrar with thirty-one years of experience successfully handling BMV paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations, procedures, software, and best practices. Eager to help customers and other staff efficiently and with an upbeat attitude.
Overview
33
33
years of professional experience
Work History
Deputy Registrar
Strongsville License Bureau
07.2019 - Current
- Streamlined office processes by implementing new software and business procedure changes.
- Ensured compliance with state regulations regarding business practices, processing of vehicle registration and drivers licenses.
- Collaborated with IT department to implement new database systems.
- Provided support during peak registration and drivers license periods managing high volumes of incoming customers efficiently.
- Handled sensitive information discreetly, following BMV guideline, maintaining confidentiality of personal data at all times.
- Enhanced overall efficiency within the agency by continually identifying opportunities for improvement in existing processes or procedures.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
- Enhanced customer satisfaction with efficient handling of inquiries and concerns.
- Managed daily operations on behalf of the BMV, ensuring a smooth workflow and accurate customer service.
- Coordinated with various departments to facilitate the registration and driver license process.
- Trained new field staff
- Assisted in the implementation of BASS and has provided information to assist in BASS 2.0
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Medina License Bureau
06.2015 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or irritable customers.
Assistant Manager
Medina License Bureau
04.2005 - 06.2015
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Clerk
Medina License Bureau
05.1993 - 04.2005
- processed drivers license and vehicle registrations
- streamlined incoming and outgoing calls
- assisted in inventory control
Hostess
Pizza King
01.1991 - 06.1993
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Brunswick High S
Brunswick05.1993
Business Office -
Medina County Career Center
Medina05.1993
Skills
- Knowledge of BMV procedures and regulations
- Knowledge of BASS and all BMV software
- Business Operations Knowledge
- Customer Retention
- Effective management
- Staff Training/Development
- Time management
- Decision making
- Customer service
- Strong Problem Solver
- Business Development
- Policy Implementation
Timeline
Deputy Registrar
Strongsville License Bureau
07.2019 - Current
Manager
Medina License Bureau
06.2015 - 06.2019
Assistant Manager
Medina License Bureau
04.2005 - 06.2015
Clerk
Medina License Bureau
05.1993 - 04.2005
Hostess
Pizza King
01.1991 - 06.1993
High School Diploma -
Brunswick High S
Business Office -
Medina County Career Center
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