Mary Wilson
Orlando,FL
Summary
Highly-motivated job seeker with years of experience working one-on-one with clients, managing client relations, and maintaining accurate records in multiple settings. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to take on new challenges!
Overview
5
5
years of professional experience
Work History
Canine Behaviorist
GTS Husky Rescue
Orlando, FL
08.2021 - Current
- Implemented behavioral modification techniques for canines in rescue program with challenging behaviors.
- Developed and implemented training plans for basic obedience and behavioral modification programs.
- Monitored progress and maintained consistent records of behavioral changes in pets.
- Provided daily care, monitored health, and administered essential at-home medical treatment to pet when needed.
- Conducted final interviews with potential adopters seeking to adopt from the rescue organization.
- Effectively communicated important care details and potential behavioral concerns to prospective adopters.
- Conducting one-on-one training lessons to educate adopters on maintaining a consistent training environment at home
- Maintained a clean and organized living and training environment for the well-being of the pet
Dog Trainer
Off-leash K9 Training
Fort Lauderdale, FL
08.2019 - 04.2023
- Evaluated individual needs of dogs to provide appropriate training and behavior modification plans and recommendations.
- Created and adhered to individualized training plans for each dog based on their needs and abilities.
- Taught basic commands such as sit, place, and come to dogs of all breeds, sizes, and ages.
- Assisted owners in addressing problem behaviors such as barking, digging, jumping, anxiety, and aggression.
- Effectively communicated with owners to establish consistent rules for maintaining a positive home environment and achieving successful behavior modification outcomes.
- Maintained accurate records regarding animal behavior changes throughout the duration of training programs.
- Provided timely updates to clients regarding their pets' progress and status in the training program.
- Developed and maintained long-term client relationships, fostering trust and leading to repeat business as pets matured.
- Conducted one-on-one lessons and guided participants in a 4-8 week program while offering support for ongoing training at home.
Client Service Coordinator
Banfield Pet Hospital
Boca Raton, FL
12.2018 - 01.2020
- Answered incoming calls, scheduled appointments, and provided information to clients regarding veterinary services.
- Gathered and entered accurate patient information in company computer system prior to appointments.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Kept clients informed by answering questions related to pet care, medications prescribed by the veterinarian, and other medical information.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Transcribed recorded veterinarians' diagnoses and recommendations into medical records when needed.
Education
Bachelor of Science - Biology
Nova Southeastern University
Davie, FL05-2023
Skills
- Client Education
- Task Prioritization
- Interpersonal Communication
- Cultural Awareness
- Client Relationship Building
- Schedule Management
- Account Management
- Customer Support
References
References available upon request.
Timeline
Canine Behaviorist
GTS Husky Rescue
08.2021 - Current
Dog Trainer
Off-leash K9 Training
08.2019 - 04.2023
Client Service Coordinator
Banfield Pet Hospital
12.2018 - 01.2020
Bachelor of Science - Biology
Nova Southeastern University