Mary Wilson
Senior Patient Services Specialist
Renton,Wa
Overview
19
19
years of professional experience
Work History
Senior Patient Sevice Specialist
Swedish Medical Center
Issaquah, Wa
06.2023 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Cook 2
Swedish Medical Center
Issaquah, WA
07.2018 - Current
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated all kitchen equipment safely to avoid injuries.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Diet Clerk
Swedish Medical Center
Issaquah, WA
07.2018 - Current
- Developed and oversaw preparation of specialized diets by Doctor.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
Nutrition Assistant
Swedish Medical Center
Issaquah, WA
04.2006 - Current
- Delivered food to [Number] patients and asked if meal met dietary needs.
- Reviewed health goals and requirements provided by physicians, nurses and dieticians to offer balanced, nutritious options for patients.
- Selected foods appropriate for individual patients dietary needs.
- Notified registered dietician of individuals identified as high-risk.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
Receptionist
Merrill Gardens Retirement Home
Burien, WA
03.2017 - 11.2020
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Sorted incoming mail and directed to correct personnel each day.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Greeted customers, answered general questions and directed to appropriate locations.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Responded to customer concerns and issues by directing them to the appropriate staff members.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number] [Job Title]s.
- Answered and directed incoming calls using multi-line telephone system.
Education
High School Diploma -
John Marshall High
Seattle, WA06.1997
Skills
- Referral coordination
- Insurance verification
- Quality assurance
- Appointment scheduling
- Patient registration
- Phone and email etiquette
- Patient check-in
- Patient confidentiality
- Friendly and outgoing
Accomplishments
Daisy Award
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Timeline
Senior Patient Sevice Specialist
Swedish Medical Center
06.2023 - Current
Cook 2
Swedish Medical Center
07.2018 - Current
Diet Clerk
Swedish Medical Center
07.2018 - Current
Receptionist
Merrill Gardens Retirement Home
03.2017 - 11.2020
Nutrition Assistant
Swedish Medical Center
04.2006 - Current
High School Diploma -
John Marshall High
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