Mary Wright
Morehead City,NC
Summary
Dedicated Cleaner with proven expertise in hospitality environments, enhancing guest satisfaction through effective cleaning techniques. Achieved 20% improvement in room turnover efficiency while maintaining high standards of cleanliness and safety. Strong communicator and collaborative team member, consistently delivering reliable performance in dynamic settings.
Overview
20
20
years of professional experience
Work History
Hotel Housekeeper
Palm Suites
08.2024 - Current
- Enhanced guest satisfaction by maintaining cleanliness in rooms and common areas.
- Ensured quality assurance by inspecting rooms for adherence to hotel policies.
- Trained new staff on cleaning protocols, promoting efficiency and safety standards.
- Streamlined inventory management of cleaning supplies, reducing waste and optimizing resources.
- Reported maintenance issues immediately, contributing to guest comfort and satisfaction.
- Organized and restocked housekeeping carts, preparing for efficient next shifts.
Deli /Bakery Assistant Manager
Food Lion Grocery
12.2023 - 07.2024
- Ensured product quality and freshness by managing daily bakery operations.
- Trained staff on bakery procedures and enforced safety protocols.
- Streamlined inventory management by coordinating ingredient orders and stock rotation.
- Maintained compliance with health regulations for safe food handling practices.
- Enhanced production speed by implementing efficient workflows during peak hours.
- Adjusted product offerings based on customer preferences through monitoring sales trends.
Customer Service Representative
Browns Pro Pressure Washing
06.2008 - 10.2023
- Enhanced customer satisfaction through effective communication and problem-solving techniques.
- Utilized CRM software to maintain accurate customer interaction records.
- Collaborated with team to streamline service processes and boost customer satisfaction.
- Trained new staff on customer service protocols to uphold company standards.
- Managed high-stress situations, resolving disputes while maintaining professionalism.
- Resolved escalated calls efficiently, ensuring satisfactory outcomes for customers and company.
Private Caregiver
Private Home Care
07.2005 - 11.2017
- Enhanced clients' quality of life through personalized care and companionship.
- Ensured comfort and safety by assisting clients with daily living activities.
- Maintained medication adherence by managing clients' medication schedules effectively.
- Created individualized care plans tailored to clients' specific needs and preferences.
- Monitored health status, addressing concerns promptly with appropriate actions.
- Coordinated with families and healthcare professionals for comprehensive client care.
Education
Tarboro High School 10TH
Edgecombe, NCSkills
- Bed making proficiency
- Cleaning techniques
- Room turnover
- Bathroom cleaning proficiency
- Assignment management
- Odor control methods
- Expertise in furniture polishing
- Floor care techniques
- Waste disposal methods
Timeline
Hotel Housekeeper
Palm Suites
08.2024 - Current
Deli /Bakery Assistant Manager
Food Lion Grocery
12.2023 - 07.2024
Customer Service Representative
Browns Pro Pressure Washing
06.2008 - 10.2023
Private Caregiver
Private Home Care
07.2005 - 11.2017
Tarboro High School 10TH