MARY WRIGHT
Lexington,KY
Summary
Dynamic business professional with a diverse skill set in call center operations, retail management, training development, and regulatory compliance, poised to re-enter the workforce after a dedicated period of family care. Eager to leverage unique abilities to contribute effectively to new opportunities while ensuring high-quality service and support. Strong interpersonal skills and extensive experience facilitate meeting organizational needs while fostering a positive environment for clients and colleagues. Committed to enhancing operational efficiency and delivering exceptional professional support that drives success.
Overview
20
20
years of professional experience
Work History
Telephone Operator
Butler Memorial Hospital
11.2018 - 04.2019
- Operated switchboard routing incoming calls to appropriate departments, medical practice's and patient rooms.
- Called Code Announcements.
- Acted as after hours contact for medical practice's.
- Maintained accurate records of calls placed and received.
Housekeeper
Butler Memorial Hospital
06.2017 - 11.2018
- Supported patient privacy by adhering to strict confidentiality policies and procedures when working in sensitive areas of the hospital.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility. Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Telephone Code Administrator
Verizon Wireless
01.2009 - 01.2014
- Ordered and managed telephone numbers for states of Illinois and Wisconsin
- Compliant with and balanced corporate, state and federal mandates
- Training development and implementation
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Project Manager
Verizon Wireless
2009 - 2010
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
Bill Trak Pro Analyst
Verizon Wireless
01.2006 - 01.2009
- Worked with area teams on compliance with industry and company standards
- Produced training program for headquarters Team
- Team lead for testing of new computer systems
- Created on-call process, trouble ticket schedules and flex schedule
Team Lead Midwest Bill Trak Pro Team
Verizon Wireless
01.2006 - 11.2006
- Managed analysts, developed skill set sharing and communication
- Introduced team to corporate standard and procedures
Telephone Code Administrator
Verizon Wireless
01.2004 - 01.2006
- Managed phone numbers for North Dakota, South Dakota, Minnesota and Wisconsin
- Developed weekly meetings with other areas of business
- Created training program
Phone Number Inventory Coordinator
Verizon Wireless
01.2001 - 01.2004
- Assist Code Administrator with management of telephone numbers
- Resolve customer impacting issues
- Trained new employees
Credit and Activations
Verizon Wireless
01.1997 - 01.2001
- Call center representative
- Worked with sales and customers
- Ran credit and resolved customer care issues
Store Manager
Lechter's Housewares
09.1991 - 02.1997
- Ordered and tracked all merchandise
- Trained and scheduled sales and management team
- Assistant to local Loss Prevention and Human Resource Department
Education
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL, United States01.2008
Skills
- Customer service expertise
- Relationship management
- Training program creation
- Project coordination
- Data accuracy assessment
- Team leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Telephone Operator
Butler Memorial Hospital
11.2018 - 04.2019
Housekeeper
Butler Memorial Hospital
06.2017 - 11.2018
Telephone Code Administrator
Verizon Wireless
01.2009 - 01.2014
Bill Trak Pro Analyst
Verizon Wireless
01.2006 - 01.2009
Team Lead Midwest Bill Trak Pro Team
Verizon Wireless
01.2006 - 11.2006
Telephone Code Administrator
Verizon Wireless
01.2004 - 01.2006
Phone Number Inventory Coordinator
Verizon Wireless
01.2001 - 01.2004
Credit and Activations
Verizon Wireless
01.1997 - 01.2001
Store Manager
Lechter's Housewares
09.1991 - 02.1997
Project Manager
Verizon Wireless
2009 - 2010
Associate of Arts - Business Administration
American InterContinental University