Mary Wyble
Norwalk,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service or Receptionist position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Ace Hardware
Norwalk, OH
09.2024 - Current
- Supervised cashier team, ensuring adherence to operational standards and customer service excellence.
- Trained new cashiers on register operations, store policies, and effective customer engagement techniques.
- Implemented process improvements that enhanced transaction speed and accuracy during peak hours.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
Shift Supervisor
Rite Aid
Norwalk, OH
04.2023 - 05.2024
- Implemented scheduling adjustments to optimize staff coverage during peak business hours.
- Conducted regular audits to maintain store cleanliness and adherence to safety regulations.
- Led team meetings to communicate goals, expectations, and promote a collaborative work environment.
- Helped store management meet standards of service and quality in daily operations.
Machine Operator
Freudenberg-NOK
Milan, OH
12.2021 - 02.2023
- Adjusted machines to increase productivity for runs.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Inspected finished products for quality and adherence to customer specifications.
- Kept detailed production records and identified hold-ups.
- Replenished materials and supplies as needed to maintain production.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Assembled products according to changing daily work orders and specific customer needs.
- Made sure that products were produced on time and are of good quality.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Reviewed production schedules and streamlined processes.
- Met production targets and tight deadlines by collaborating closely with team members.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Maintained organized work area by cleaning and removing hazards.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Inspected products and machines to maintain quality and efficiency.
Parts Sales Manager
AutoZone
Sandusky, OH
10.2020 - 12.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Provided timely, insightful and accurate reports to upper management.
- Calculated sales commissions for Number parts sales representatives.
- Trained team members in successful strategies to meet operational and sales targets.
- Supervised and trained staff on product knowledge and customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Partnered with managers to implement operational enhancements for paperwork processing.
Automotive/Hardware Department Manager
Rural King
Norwalk, OH
05.2020 - 10.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Service Writer
Walmart
Sandusky, OH
06.2018 - 05.2020
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Logged work orders and change orders into Software database to track job status.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Gathered information through research and vendor inquiries to provide job estimates.
- Developed and updated databases to handle customer data.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted available products and services to customers during service, account management, and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Presented different repair options to customers to help each person make appropriate choices.
Education
High School Diploma - Graphic Arts
Ehove Career Center
Milan, OHNo Degree - Nursing
North Central State College
Mansfield, OHHigh School Diploma -
Norwalk High School
Norwalk, OH05-2007
Skills
- CNC Machines
- Attention to Detail
- Inspect Parts
- Company Guidelines and Procedures
- Preventive Maintenance
- Assembly Procedures
- Machinery Operation
- Equipment Repair
- Specifications Verification
- Social Perceptiveness
- Complex Problem-Solving
- Productivity Logs
- CNC and Manual Equipment
- Organize Supplies
- Manufacturing
- Safety
- Performance Management
- Quality Inspections
- Good Communication
- Wrapping and Boxing
- Active Learning
- Environmental Compliance
- QC
- Machining and Production Standards
- Waste Reduction
- Settings Control and Calibration
- Shipping and Labeling
- Personnel Records
- Operations Support
- Identifying Flaws
- Reading Comprehension
- Work Order Review
- Computer Skills
- Equipment Set-Up
- Assembly and Production
- Preparing Shipments
- Assembly Line Operations
- Modifications and Adjustments
- Assemble Products
- Quality Standards
- Measuring Tools
- Teamwork and Collaboration
- Hand and Power Tools
- Socket Wrenches
Timeline
Cashier Team Lead
Ace Hardware
09.2024 - Current
Shift Supervisor
Rite Aid
04.2023 - 05.2024
Machine Operator
Freudenberg-NOK
12.2021 - 02.2023
Parts Sales Manager
AutoZone
10.2020 - 12.2021
Automotive/Hardware Department Manager
Rural King
05.2020 - 10.2020
Service Writer
Walmart
06.2018 - 05.2020
High School Diploma - Graphic Arts
Ehove Career Center
High School Diploma -
Norwalk High School
No Degree - Nursing
North Central State College