Mary Yates
Ola,AR
Summary
I am a qualified office personnel with over 10 years experience. My areas of expertise are customer relations, scheduling, and overseeing daily tasks.
Overview
11
11
years of professional experience
Work History
Office Manager
YATES HTG & A/C, INC.
Russellville, AR
07.2013 - Current
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
High School Diploma -
Plainview-Rover High School
Plainview05.2006
Skills
- Scheduling and Coordinating
- Document Management
- Hiring and Training
- Team Leadership
- Organizational Skills
- Documentation And Reporting
- Credit and collections
- Professional and Courteous
- Financial Management
- Billing
- Clear oral/written communication
- Employee Supervision
- Financial Accounting
- Mail handling
- Meeting planning
- Schedule oversight
- Customer Relationship Management
- Scheduling and calendar management
- Financial Reporting
- Expense Reporting
- Account Reconciliation
- Staff hiring
- Office Administration
- Payroll and budgeting
- Customer Service
- Office Management
- Scheduling Coordination
- Task Delegation
- Problem Resolution
- Financial Tracking
- Computer Skills
Timeline
Office Manager
YATES HTG & A/C, INC.
07.2013 - Current
High School Diploma -
Plainview-Rover High School