MARY YILDIZ
Cary,NC
Summary
Experienced Owner Relations and Hospitality professional with a strong background in contract coordination, customer service, and reservations management. Proven ability to manage detailed documentation, resolve escalated customer concerns, and maintain positive client relationships. Skilled in multitasking across administrative and guest-facing roles in fast-paced environments.
Overview
39
39
years of professional experience
Work History
Owner Relations Title Service Agent
Divi Resorts
Chapel Hill, North Carolina
06.2015 - Current
- Process private resale documentation, ensuring accuracy, completeness, and compliance (notarization, ownership verification, and payment confirmation)
- Review contracts for legibility and correctness; calculate remaining ownership years/weeks and equity
- Prepare and issue addendums for ownership changes when contracts are not required
- Manage document workflow: send contracts for signature, coordinate with legal, and finalize executed documents
- Maintain and update ownership records
- Serve as a primary point of contact for owners, handling inquiries and resolving complex or escalated concerns
- Assist with maintenance fee payments, booking home weeks, and providing contract usage details
- Collaborate with resort teams to resolve complaints and maintain high customer satisfaction
- Support reservation queue and respond to owner relations phone inquiries when needed
Reservations Manager
Durham Hilton
Durham, NC
04.1987 - 08.1997
- Managed daily reservations and room assignments for hotel guests.
- Trained front desk staff on reservation procedures and customer service standards.
- Coordinated group bookings and special requests for events and conferences.
- Managed reservation calls and booking processes
- Oversaw group room blocks and coordinated with the sales team on rooming lists and deadlines
- Conducted 10-day forecasting to support staffing and occupancy planning
- Participated in sales events and supported client relations efforts
Education
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Cardinal Gibbons
Raleigh, NCundefined
Sacred Heart College
Belmont, NCSkills
- Customer Service
- Reservations Management
- Document Management
- Contract Review
- Conflict Resolution
- Team Collaboration
- Training and Development
- Forecasting
- Event Coordination
- Communication
Timeline
Owner Relations Title Service Agent
Divi Resorts
06.2015 - Current
Reservations Manager
Durham Hilton
04.1987 - 08.1997
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Cardinal Gibbons
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Sacred Heart College