Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mary Zapata-Meledj

The Bronx,NY

Summary

Dedicated individual with years of experience in customer service providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Motivated to maintain a positive attitude and use my proven skills to succeed within the company.

Overview

23
23
years of professional experience

Work History

Client Advocate/Principal Administrative Assoc 2

Human Resource Administration
04.2023 - Current
  • Responsible for maintaining a high level of customer service to clients and prospects using active listening and prompt problem solving.
  • Provide support to Cash Assistance and SNAP clients in navigating available resources.
  • Review database and explain outcome of findings to clients
  • Ensure that clients are assisted in completing all necessary steps and understand the process for benefit assistance
  • Respond and resolve client inquiries in a timely manner

Payroll Assistant/Principal Administrative Assoc 1

Human Resource Administration
06.2019 - 04.2023
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Received, filed and processed paperwork and documents for onboarding employees.
  • Gathered weekly reports to prepare weekly payroll data for processing by payroll coordinator.
  • Assisted in preparing of mailing paychecks and paystubs to be distributed to employees.

Eligibility Specialist II

Human Resource Administration
08.2005 - 06.2019
  • Assisted clients with completing SNAP applications and document completion.
  • Performed careful review of applicant data to ascertain compliance with eligibility criteria.
  • Conducted interviews via telephone and in person with applicants, explaining benefit process and other programs available.
  • Delivered an exceptional level of service to each client by listening to concerns and answering questions
  • Processed SNAP cases in a timely manner


Customer Service Representative

Carver Savings Bank
02.2004 - 08.2005


  • Helped customers open and close accounts, apply for loans and make financial decisions
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided special services and account transactions for customers, including ordering checks and placing stop payment orders
  • Exceeded sales goals by promoting bank products and services in every transaction
  • Balanced daily cash deposits and vault inventory with zero error rate.

Head Teller

GreenPoint Savings Bank
05.2002 - 02.2004
  • Processed and balanced daily ATM deposits
  • Balanced vault inventory
  • Kept teller window areas clean, organized and fully stocked
  • Trained new tellers on bank procedures and customer service standards.
  • Verified amount of cash in teller's cash drawer against day's receipts, quickly identifying errors to balance cash drawers at end of day

Education

Associate of Applied Science - Hospitality Management

Monroe College
06.2001

Skills

  • Bilingual
  • Telephone Etiquette
  • Team Player
  • Quick Learner

Languages

Spanish
Native or Bilingual

Timeline

Client Advocate/Principal Administrative Assoc 2

Human Resource Administration
04.2023 - Current

Payroll Assistant/Principal Administrative Assoc 1

Human Resource Administration
06.2019 - 04.2023

Eligibility Specialist II

Human Resource Administration
08.2005 - 06.2019

Customer Service Representative

Carver Savings Bank
02.2004 - 08.2005

Head Teller

GreenPoint Savings Bank
05.2002 - 02.2004

Associate of Applied Science - Hospitality Management

Monroe College

Similar Profiles

CREATE PROFILE