Mary Zea-Davidson
Grand Ledge,Michigan
Summary
Dynamic Office Coordinator with a proven track record at the University of Michigan Health Plan, enhancing customer satisfaction. Expert in office management and customer service, demonstrated through streamlined processes and improved productivity. Skilled in schedule coordination and maintaining high levels of confidentiality.
Overview
34
34
years of professional experience
Work History
Office Coordinator
University of Michigan Health Plan
08.2017 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Reconciled account files and produced monthly reports.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Customer Service Specialist
Sparrow- Physicians Health Plan
01.2015 - 08.2017
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Sales Coordinator
Comcast
10.1990 - 06.2011
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
No Degree - Accounting, Business Management, Sales
Davenport University
Medical Terminology, Medical Insurance Billing
Lansing Community College
High School Diploma -
Waverly High School
05-1981
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Administrative support
- File organization
- Records management
- Inventory coordination
- Mail handling
- Maintenance scheduling
- Account reconciliation
- Expense reporting
- Credit and collections
- Facility management
- Supply management
Timeline
Office Coordinator
University of Michigan Health Plan
08.2017 - Current
Customer Service Specialist
Sparrow- Physicians Health Plan
01.2015 - 08.2017
Sales Coordinator
Comcast
10.1990 - 06.2011
No Degree - Accounting, Business Management, Sales
Davenport University
Medical Terminology, Medical Insurance Billing
Lansing Community College
High School Diploma -
Waverly High School
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