Mary Zippler
Lebanon,OR
Summary
Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
10
10
years of professional experience
Work History
Cashier/Clerk
Oregon Mini Mart
Lebanon, Oregon
10.2019 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted over 100 people per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Set up new sales displays each [Timeframe].
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue.
Assistant Park Manager
Linn County Parks
Albany, Oregon
04.2014 - 09.2019
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Established vendor relationships to access timely services in support of events.
- Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
- Stayed abreast of entertainment offerings within marketplace to evaluate and report trends, opportunities and competition.
- Administered First Aid and CPR to participants in distress.
Restaurant Manager
Fireweed Roadhouse
Nenana, AK
08.2013 - 11.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Prepared for and executed new menu implementations.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Controlled purchases and inventory by negotiating prices and contracts with over [Number] vendors.
Education
License of Cosmetology - Hair Design
Albany College of Beauty
Albany Or09.1977
High School Diploma -
Lebanon High School
Lebanon, OR06.1975
Skills
- Cash Register Operation
- Total Sales Reconciliation
- Ticket Sales
- Work Task Prioritization
- Sweeping and Mopping
- Customer Relations
- Cooperative Attitude
- Inventory Stocking
- Resolving Discrepancies
- Cash Drawer Management
- Customer Assistance
- Stocking and Replenishing
- Positive Interactions
- Cashier Abilities
- Answering Customer Questions
- Basic Math Functions
- Speaking clearly
- Professional Telephone Etiquette
- Shelving Items
Timeline
Cashier/Clerk
Oregon Mini Mart
10.2019 - Current
Assistant Park Manager
Linn County Parks
04.2014 - 09.2019
Restaurant Manager
Fireweed Roadhouse
08.2013 - 11.2014
License of Cosmetology - Hair Design
Albany College of Beauty
High School Diploma -
Lebanon High School
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