Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Affiliations
Accomplishments
Languages
Timeline
Generic

Marya Ali

Kissimmee

Summary

Seeking a full-time position in hospitality. I am an enthusiastic and people-centered professional with experience at multiple Marriott properties in both front desk and night audit roles. I am passionate about creating joyful and welcoming guest experiences, and I am skilled in organizing personalized travel and vacation plans. I am looking forward to bringing strong communication, problem-solving, and guest service skills to an upcoming hospitality position. Known for my warm, detail-oriented, open-minded approach, and ability to remain calm and effective under pressure. I am willing to learn additional skills needed for this position.

Resourceful Front Desk Associate known for high productivity and efficient task completion. Possess specialized skills in customer service, communication, and organization that ensure smooth operation of front desk activities. Excel in time management, problem-solving, and adaptability, making positive guest experiences priority.

Overview

8
8
years of professional experience

Work History

Guest Services and Front Desk Associate

Fairfield Inn by Marriot
12.2024 - 06.2025
  • I provided exceptional guest services and hospitality management, blending customer services responsibilities with the dynamic customer-facing role at the front desk.
  • Greet and check-in guests with warmth and efficiency ensuring a smooth and welcoming arrival, guest services, local travel recommendations, using GXP (Guest Experience Platform) to respond to guest chats and coordinate special requests, preparing guest arrival report and making sure special requests have been taken care of (ie feather free, room type request, late check-outs, mobile keys, connecting rooms, etc), taking phone calls, processing check-outs and handle billing folio and payments accurately, replying to emails, coordinating with housekeeping, resolve guest-concerns, and lobby tidying.

Night Auditor and Front Desk Associate

Lexington Management Corp, The Courtyard by Marriot
07.2023 - 06.2024
  • I provided exceptional guest services and hospitality management, blending night audit responsibilities with the dynamic customer-facing role at the front desk.
  • I demonstrated a commitment to guest satisfaction by delivering personalized services, addressing inquiries, and resolving issues promptly.
  • I am seeking to leverage these skills and dedication to customer services. My shifts were solo, in which I handled all aspects of hotel operations, demonstrating self-reliance, adaptability, and problem-solving skills.
  • I ensured timely and efficient communication with various departments upon the start of next business day.
  • I performed late-night guest check-ins and check-outs after 11 p.m., ensuring a smooth and secure arrival process.
  • I responded independently to guest concerns and service requests during overnight hours, maintaining excellent customer service with limited on-site support.
  • I assisted with daily financial audits, including balancing shift reports and preparing paperwork for management review.
  • I supported early morning check-ins, coordinated room updates with housekeeping and maintenance, and communicated with first shift and the breakfast of vital information to pass on.
  • I maintained a clean and welcoming lobby environment during the night shift and prepared early morning coffee for guests.
  • I conducted routine safety checks by patrolling hotel hallways, ensuring guest safety and reporting any suspicious activity or maintenance needs.

Language Interpreter

Catholic Charities of Southwestern Ohio
04.2017 - 07.2023
  • I assist with communication between individuals with language barriers as I interpret confidential data from Hindi, Urdu, or Panjabi into English and vice versa.
  • I am trilingual.
  • Interpretation was done for clients of all ages for appointments at hospital, school examination, and job interviews.

Supervisor and Audit Prep

Ehealth Tech Solutions LLC
08.2019 - 01.2020
  • I transitioned from a Direct Support Professional to a supervisor for the company, where I trained new staff, facilitated the onboarding process by organizing paperwork, and provided support to colleagues during their initial training period.
  • I collaborated with the operations manager to represent the company at various resource fairs, effectively marketing our services to potential clients in need of vocational services.
  • Alongside being a supervisor, I prepared extensive paperwork for the company’s annual audit.

Web designer

Midwest Medical Group
08.2018 - 10.2019
  • I created 3 websites for my employer through wix.com.
  • These are the first websites I created and thus I consider myself a beginner in the field.
  • I've been able to advance my computer skills through this self-starting position in areas such as: Photo Works for photo editing, social media marketing techniques, company marketing strategies, and have developed an understanding of the ins and outs of Search Engine Optimization (SEO).

Education

Research Publication -

California Institute of Behavioral Neurosciences and Psychology
10.2023

Bachelors of Medicine and Bachelor of Surgery -

Nishtar Medical University
01.2012

High School Diploma -

Winton Woods High School
01.2007

Skills

  • Problem solving
  • Operational efficiency
  • Customer service
  • Team collaboration
  • Guest relations
  • Guest experience
  • Customer skills
  • Fluent in Urdu and Hindi
  • Communication skills
  • Problem solving
  • Organization skills
  • Detail oriented
  • Administrative tasks
  • Clerical duties
  • Teamwork
  • Time management
  • Multitasking
  • Computer skills (Word, Excel, Outlook, PowerPoint)
  • Data entry
  • Professionalism and ethics
  • Analytic skills
  • Self-motivation
  • Data documentation
  • Research methodology
  • Presentation skills
  • Multilingual (Urdu, Hindi, Punjabi)
  • Cultural competency
  • AI literacy
  • Time management
  • Conflict resolution
  • Adaptability
  • Documentation
  • Listening skills

Hobbies and Interests

  • Hiking
  • Exploring new cultures
  • Yoga
  • Meditation
  • Mindfulness
  • Intellectual discussions

References

  • Kendra Carter, (440) 487-5255, Marriott Fairfield Inn manager
  • Amara O., (513) 957-5896, Assistant Manager at Fairfield Inn
  • Wendy Machin, (513) 702-8387, Supervisor at the Courtyard by Marriott
  • Rashid Khan, (513) 309-8958, Physician at Midwest Medical Clinic
  • Chrissy Lyles, (859) 333-1521
  • Zafar Khan, (270) 320-6957

Affiliations

I have hiked 30 miles up Mt. Leconte in the Smoky Mountains National Park. I am an active member of local hiking groups to foster community, wellness, and endurance.

I regularly practice Hot Vinyasana Yoga for stress management, flexibility, and mental clarity.

I engage in creative cooking and recipe development as a mindfulness-based hobby.

I am committed to continuous learning through personal development books, spirituality workshops, and holistc health events.

Accomplishments

  • I am trained in Marriot Brands and Systems. I completed internal training modules through MSG MyLearning, including MGS Portal tools and Marriott brand standards which include but are not limited to shaping service, loyalty, ethics and compliance. I am familiar with Marriott’s service protocols, internal systems, and guest experience expectations.
  • I am the primary author of a systematic review examining the effect of yoga, published in Cureus Journal. The article is available on PubMed at [A Systematic Review of Quantitative and Qualitative Results of Randomized Controlled Trials Assessing the Effect of Yoga in Adult Women With Post-traumatic Stress Disorder: What Is Known So Far - PMC (nih.gov)].
  • I published 6 systematic reviews with a team; with this experience I practiced skills in critical thinking and learned to apply research methodology, data interpretation and synthesis, attention to detail, collaboration, as well as evaluation of evidence.
  • Mental Health First Aid
  • Cognitive Behavior Therapy and Counseling Course: As part of my interest in psychology, I obtained this introductory certificate, which equipped me with the foundational knowledge of CBT principles. This understanding may be valuable in workplace settings where empathy and effective communication are essential components of workflow.

Languages

Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
English
Native/ Bilingual
Punjabi
Limited

Timeline

Guest Services and Front Desk Associate

Fairfield Inn by Marriot
12.2024 - 06.2025

Night Auditor and Front Desk Associate

Lexington Management Corp, The Courtyard by Marriot
07.2023 - 06.2024

Supervisor and Audit Prep

Ehealth Tech Solutions LLC
08.2019 - 01.2020

Web designer

Midwest Medical Group
08.2018 - 10.2019

Language Interpreter

Catholic Charities of Southwestern Ohio
04.2017 - 07.2023

Research Publication -

California Institute of Behavioral Neurosciences and Psychology

Bachelors of Medicine and Bachelor of Surgery -

Nishtar Medical University

High School Diploma -

Winton Woods High School
Marya Ali