MARY A. DECHIRSTOFORO
INFORMATION TECHNOLOGY
Watertown,MA
Summary
Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 10 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.
Overview
12
12
years of professional experience
Work History
IT PROJECT MANAGER
TG Gallagher, Inc
Waltham, MA
01.2018 - Current
- Manage internal technology projects, ranging from infrastructure and networking changes to ERP upgrades and rollout of new products and tools including scope, price, vendor management, and user training executed either independently or in conjunction with the vendor
- Manage project budget(s) and associated changes if applicable; report weekly budget stat
- Work directly with end users regularly in assessing and managing project success individually and in training sessions
- Provide technical support for all devices and all locations including job sites
- Forecast and execute software and hardware technology solutions for growing company needs both in office and field
- Establish IT policies and systems to support the implementation of strategies set by upper management
- Analyze business requirements of all departments to determine technology needs
- Identify the need for upgrades, configurations or new systems and report to upper management
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Managed and maintained environments at corporate headquarters, three company offices, and remote job locations.
OPERATIONS MANAGER
MicroCAD Training & Consulting
Watertown, MA
01.2010 - 01.2018
- Direct and lead all aspects of operations for four locations and the advancement of the organization’s mission, define business plan and operational policies/procedures, and establish long-term business, sales and marketing strategies to ensure operational stability and drive marketplace positioning/competitiveness
- Lead the coordination of virtual and live events including webcasts, trade shows, and company hosted events
- Play integral role in the interviewing, selection, training and performance of staff
- Design, create and coordinate the delivery of training and development classes/workshops, project work, and onsite services for applications engineers
- Manage and achieve monthly, quarterly, and annual financial goals for revenue growth and margin
- Assist with the design and implementation of strategic sales and marketing strategies to increase sales potential and revenue via use of HubSpot, ACT! and other tools
- Devise solutions for streamlining operational and procedural processes and work flows, increasing market share and driving retail success, while increasing productivity, reducing costs, and managing P&L
- Constantly ensure that services are provided at a profit and meet the highest of service standards
- Develop, execute and communicate policies and procedures; measure results and make necessary adjustments
- Partner in the creation and preparation of annual budget, while coming in under budget for 3 consecutive years; schedule expenditures and implement corrective actions in support of financial objectives
- Manage and drive all aspects of customer retention/relations at a 96% monthly rate or higher.
Education
MASTER OF ARTS ~ TEACHING -
Simmons College
BACHELOR OF ARTS - undefined
University of Massachusetts
Skills
Documentation Management
undefinedTimeline
IT PROJECT MANAGER
TG Gallagher, Inc
01.2018 - Current
OPERATIONS MANAGER
MicroCAD Training & Consulting
01.2010 - 01.2018
MASTER OF ARTS ~ TEACHING -
Simmons College
BACHELOR OF ARTS - undefined
University of Massachusetts
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