Mary A Dunlap
Summary
Experienced and dependable social worker with a proven track record of efficiently completing tasks in various settings. Skilled in meeting facilitation, organization, state and federal regulations, and maintaining a clean and organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Responsible and motivated employee, ready to apply education and a strong work ethic. Offers excellent communication abilities, along with skills in software and their applications. Exhibits the ability to handle challenging work, with excellent time-management skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
17
17
years of professional experience
Work History
Case Manager
IPMG
West Lafayette, IN
02.2015 - Current
- Assisted clients in setting realistic goals and developing action plans.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Educated clients and their families about their rights and available community resources.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Transitioned clients to different providers based on progress or needs.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Developed and maintained relationships with community resources and service providers.
- Provided hands-on and proactive leadership to community services staff.
QIDP
Parents And Friends
LaPorte, IN
08.2013 - 11.2014
- Consulted with staff on resolution of complex service issues.
- Developed and implemented a comprehensive strategic plan for the social services department.
- Ensured compliance with all state regulations concerning social service programs.
- Facilitated meetings between clients and families and other professionals involved in their care.
- Attended conferences related to social service issues at local, state, or national levels.
- Provided guidance and support to staff members in resolving complex cases.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Monitored program activities to ensure compliance with applicable laws and regulations.
- Coordinated with other departments to ensure efficient delivery of services.
- Maintained records regarding client information, program progress.
Social Service Director
The Waters of Duneland
Chesterton, IN
02.2008 - 08.2009
- Maintained records regarding client information, program progress.
- Consulted with staff on resolution of complex service issues.
- Served as a liaison between clients, staff members, and external agencies.
- Developed and implemented a comprehensive strategic plan for the social services department.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Facilitated meetings between clients and families and other professionals involved in their care.
- Attended conferences related to social service issues at local, state, or national levels.
- Provided guidance and support to staff members in resolving complex cases.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Provided hands-on and proactive leadership to community services staff.
- Ensured compliance with all state regulations concerning social service programs.
Education
Bachelor of Science - Clinical Psychology/Biology 3.8 GPA
Indiana University, Northwest
Gary, IN05-2013
Ball State University
Muncie, INSkills
- Case management
- Crisis intervention
- Service planning
- Data assessment
- Advocacy strategies
- Community resource linkage
- Client education
- Team collaboration
- Effective communication
- Conflict resolution
- Multi-agency coordination
- Regulatory compliance
Timeline
Case Manager
IPMG
02.2015 - Current
QIDP
Parents And Friends
08.2013 - 11.2014
Social Service Director
The Waters of Duneland
02.2008 - 08.2009
Bachelor of Science - Clinical Psychology/Biology 3.8 GPA
Indiana University, Northwest
Ball State University
Similar Profiles
Abdul Reshma BhanuAbdul Reshma Bhanu
Team Lead at IPMG LLPTeam Lead at IPMG LLP
Princess SmithPrincess Smith
Case Manager at Hudson Family ResidenceCase Manager at Hudson Family Residence
Lillian SaldanaLillian Saldana
Case Manager at Southwest Key ProgramsCase Manager at Southwest Key Programs