Mary A. Haler
Shawnee,Oklahoma
Overview
11
11
years of professional experience
Work History
General Manager
Minding My P's & Q's Quilt Shop
Denton, TX
05.2012 - 06.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Responsible for purchasing and maintaining stock.
Customer Service Representative
Tracor Aerospace
Austin, TX
03.1988 - 10.1990
- Maintained customer satisfaction addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaison between sales representative and customers to make sure all parties were kept up to date on details of projects.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Office Manager
Master Arts Advertising
Fayetteville, AR
04.1986 - 04.1987
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Secretary
University Of Arkansas
Fayetteville, AR
01.1982 - 04.1984
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Typist for Mechanical Engineering News magazine.
- Drafted agendas, recorded minutes and created documents for meetings.
- Composed internal and external correspondence for senior staff and reviewed documentation to eliminate errors.
Education
Associate of Arts - Management
University of Arkansas
Fayetteville, ARSkills
- Focus and Follow-Through
- Administrative Management
- Records Organization and Management
- Customer Relations
Timeline
General Manager
Minding My P's & Q's Quilt Shop
05.2012 - 06.2017
Customer Service Representative
Tracor Aerospace
03.1988 - 10.1990
Office Manager
Master Arts Advertising
04.1986 - 04.1987
Secretary
University Of Arkansas
01.1982 - 04.1984
Associate of Arts - Management
University of Arkansas
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