Marya Marquetti
Miami,FL
Summary
Recent Criminal Justice graduate with a 3.87 GPA, poised to embark on a legal education to advocate for justice and effect positive change. Fluent in English and Portuguese, with proficiency in Spanish, adept at navigating diverse cultural contexts. Combines academic rigor with over 5 years of customer service experience, demonstrating resilience, adaptability, and client-focused service. Eager to leverage comprehensive education and practical skills to excel in law school and contribute meaningfully to the legal profession.
Overview
11
11
years of professional experience
Work History
Founder
Summer English Empowerment Program (SEEP)
Cuiaba, Brazil
07.2021 - Current
- I founded and led the Summer English Empowerment Program in my hometown of Cuiabá, Mato Grosso, Brazil
- This initiative focuses on teaching English to low-income children and young adults, providing them with valuable language skills and opening up new opportunities for their future
- Through SEEP, I aimed to empower the local community by enhancing educational access and fostering personal growth
- I am proud to say that the program continues to operate successfully as of 2021, making a lasting impact on the community.
Customer Service Support Representative/Manager of Provider Relations
World Travel Assist
Weston, FL
12.2017 - 04.2024
- As an insurance customer service representative, I expertly managed inquiries, resolved service problems, documented customer requests, and finalized policy adjustments
- I assisted agents and sales representatives in resolving customer complaints and served as a dispatcher, efficiently helping customers find medical providers abroad
- Additionally, I handled data transfer from paper formats to digital systems, ensuring accuracy through meticulous verification
- A notable achievement was my role in developing a platform that increased efficiency and reduced backlog and waiting times by 20%
- This project promoted creativity and teamwork, leading to my promotion to Manager of Provider Relations
- In this capacity, I drove continuous improvements and fostered strong relationships with healthcare providers, ensuring exceptional service for our clients
- I also collaborated closely with the legal department to ensure compliance with all relevant laws and protocols, further enhancing the integrity and effectiveness of our operations.
Volunteer Work
Projects Abroad
Kathmandu, Nepal
11.2013 - 02.2014
- As a volunteer in Nepal, I dedicated myself to making a positive impact on the local community and environment
- I was responsible for teaching English to children under the age of 5, fostering early language development, and helping to build a strong educational foundation for young learners
- This experience not only allowed me to contribute meaningfully to the community but also enhanced my cultural awareness and adaptability.
Education
Bachelors of Arts in Criminology -
University of Florida
Gainesville, FL06.2024
Associate in Arts (AA) in Criminal Justice -
Palm Beach State College
Boca Raton, FL12.2022
Skills
- In-depth understanding of criminal law and the criminal justice system
- Fluent in English and Portuguese
- Strong knowledge of Spanish
- Keen analytical mind
- Report writing and presentation skills
- Customer service experience
- Resilience under pressure
- Adaptability in dynamic environments
- Commitment to excellence
- Communication skills
- Empathy and client-focused service
- Trends Analysis
- Strategic Planning
- Staff Management
- Succession Planning
Languages
- English, Native
- Portuguese, Native
- Spanish, Intermediate
Awards
- Phi Theta Kappa Honor Society (January 2022)
- University of Florida Dean's List (Summer, 2023 and Summer 2024)
Timeline
Founder
Summer English Empowerment Program (SEEP)
07.2021 - Current
Customer Service Support Representative/Manager of Provider Relations
World Travel Assist
12.2017 - 04.2024
Volunteer Work
Projects Abroad
11.2013 - 02.2014
Bachelors of Arts in Criminology -
University of Florida
Associate in Arts (AA) in Criminal Justice -
Palm Beach State College
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