Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Marya Reynolds

Marya Reynolds

Sacramento,CA

Summary

Dynamic professional with extensive experience in case management and client assessment at AmeriCorps NCCC. Proven ability to enhance client engagement through effective crisis intervention and resource coordination. Skilled in maintaining data confidentiality and fostering strong relationships, ensuring optimal support for vulnerable populations. Committed to continuous improvement and professional development in social services.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Home Visitor

AmeriCorps NCCC
Sacramento, CA
10.2024 - Current
  • Maintained accurate records and documented client data in company databases.
  • Engaged in interdisciplinary team meetings to review cases and provide recommendations regarding treatment plans.
  • Collaborated with social workers to support patients.
  • Assessed the safety of the home environment for children at risk of abuse or neglect.
  • Maintained accurate records of all assessments, progress notes, service plans and other documents related to client services.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Participated in regular professional development activities such as trainings and seminars related to social work best practices.
  • Gathered information from records, including medical, mental, and physical records to maintain up-to-date filing system.
  • Monitored client progress and updated case files accordingly.
  • Identified relevant resources for clients within local area and obtained necessary referrals.
  • Implemented and programs to meet social and emotional needs of many clients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Established rapport with clients by demonstrating respect for cultural diversity.
  • Monitored client attendance at scheduled appointments using a variety of methods including phone calls and emails.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.

Customer Service Representative

Wag Hotels
Sacramento, CA
06.2024 - 10.2024
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided accurate information about products and services to customers.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Mentored junior team members and managed employee relationships.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Strengthened customer retention by offering discount options.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Wheelchair Agent

G2 Secured Staff
Sacramento, CA
02.2023 - 06.2024
  • Organized the display of wheelchairs according to category, style, size, color and price range.
  • Transported baggage and coordinated transit between assigned terminals or platforms.
  • Utilized PA system to announce departures and changes to landings.
  • Monitored customer satisfaction levels by engaging in regular conversations with clients.
  • Responded to emergencies, providing first aid and CPR with speed and skill.
  • Upheld uniform and conduct guidelines to maintain professional appearance.
  • Updated product displays regularly as per company guidelines ensuring attractive presentation at all times.
  • Controlled door access, opening and closing on time and maintaining safety.
  • Greeted customers, answered questions and discussed services.
  • Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.

IHSS Care Provider

IHSS In Home Support Services
Sacramento, CA
01.2021 - 05.2024
  • Managed client finances including paying bills, tracking expenses.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Attended training sessions related to home health topics or skills enhancement.
  • Helped client with medication self-administration.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Assisted clients with grocery shopping and errands.
  • Assisted with client personal care needs to foster independence and well-being.
  • Instructed family members on how to provide bedside care.

Tier 2 Caregiver

Sommerset Elderly Living
Sacramento, CA
12.2021 - 04.2023
  • Create a comfortable and safe environment for clients and visiting guests.
  • Transport clients to and from living, social, and medical areas.
  • Manage medication and financial resources for incoming patients.

Accounting Representative

Amazon
Sacramento, CA
09.2019 - 08.2021
  • Created processes that were manageable for customer logins and accounts receivable representatives.
  • Joined multiple groups that helped send statements, past-due invoices, and technical support issues more efficiently.
  • Increased collection revenue by 4% in the first three months of promotion, and continued to limit past due deficit relationships.

Sales Consultant

Dish Network Corp
El Paso, TX
03.2018 - 08.2019
  • Performed cost-benefit promotions and detailed analysis for potential and existing customers.
  • Maintained positive business relationships to ensure future sales and business growth.
  • Negotiated verbal and written contracts with the customer division between order history and status.
  • Direct calls to the proper department entities for further assistance.

Quality Control Supervisor

FedEx
Sacramento, CA
07.2016 - 03.2018
  • First point of contact for product-quality checkpoints, with promotion after 6 months of effectively completing positions.
  • Maintained weekly records for assembly adjustments and product default awareness.
  • Conducted monthly in-depth knowledge consultations for employee handbook sections and information seminars.

Education

Some College (No Degree) - BGS Economy

CONSUMES RIVER COLLEGE
Sacramento, CA

Skills

  • Data entry
  • Case management
  • Client assessment
  • Customer service
  • Crisis intervention
  • Team collaboration
  • Active listening
  • Conflict resolution
  • Time management
  • CPR/AED
  • Computer literacy
  • De escalation tactics
  • Behavioral disorders
  • Homeless Services Understanding
  • Resource coordination
  • Child development
  • Multidisciplinary collaboration
  • Needs assessment
  • Client needs assessments
  • Group Therapy Practices
  • Behavioral management planning
  • Patient relationship management
  • Application processes
  • Client home visits
  • Client recordkeeping
  • Medical terminology
  • Adaptability
  • Discharge planning
  • Maintain records
  • Life skills development
  • Professionalism
  • Resident support
  • Career development
  • Client intakes
  • Policy understanding
  • Program coordination
  • Client assistance referrals
  • Family and child assessments
  • Risk assessment
  • Community outreach
  • Adaptability and flexibility
  • Data confidentiality
  • Microsoft Access
  • Document processing
  • Treatment Planning
  • Heartsaver first aid (first aid)
  • Coordinate service referrals
  • Trauma-informed care
  • Mental health crisis response
  • Report preparation
  • Multitasking
  • Community networking
  • Heartsaver CPR AED
  • Mental health literacy
  • Problem-solving abilities
  • Workflow management
  • Written communication
  • Documentation skills
  • Program development
  • Safety and risk assessments
  • Grounding techniques
  • Organizational skills
  • Multitasking capacity
  • Behavioral intervention
  • Coping techniques
  • Mental Health Laws Understanding
  • Assessment skills
  • Community advocacy

Certification

  • Multiple Certificates in child development, adult and child mental health,computer basics, and parenting classes.
  • Very outgoing and love to be a team player.

Timeline

Home Visitor

AmeriCorps NCCC
10.2024 - Current

Customer Service Representative

Wag Hotels
06.2024 - 10.2024

Wheelchair Agent

G2 Secured Staff
02.2023 - 06.2024

Tier 2 Caregiver

Sommerset Elderly Living
12.2021 - 04.2023

IHSS Care Provider

IHSS In Home Support Services
01.2021 - 05.2024

Accounting Representative

Amazon
09.2019 - 08.2021

Sales Consultant

Dish Network Corp
03.2018 - 08.2019

Quality Control Supervisor

FedEx
07.2016 - 03.2018

Some College (No Degree) - BGS Economy

CONSUMES RIVER COLLEGE

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Marya Reynolds