Marya Teklehimanot
Anaheim,CA
Summary
Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Harbor Villa Care Center
Anaheim, CA
01.2025 - Current
- Operated a multi-line telephone switchboard, efficiently screening and forwarding calls to appropriate personnel, while maintaining a professional and courteous demeanor.
- Provided comprehensive administrative support, including photocopying, faxing, and filing, ensuring smooth office operations.
- Assisted with scheduling and coordinating appointments for clients, visitors, and staff, ensuring efficient time management, and a seamless workflow.
- Managed invoice sorting and processing for the accounting department, ensuring accurate date stamping and filing by vendor code.
- Reconciled daily financial transactions with cash receipts, ensuring accuracy and consistency in all business activities.
- Answered incoming calls, redirected inquiries to appropriate departments, and took clear and accurate messages when necessary.
- Organized and maintained digital and physical filing systems, ensuring efficient access to records and correspondence.
- Collaborated with housekeeping and maintenance teams to resolve building and room-related issues in a timely manner.
- Provided exceptional customer service by answering multi-line telephone system inquiries, delivering general information, and addressing concerns in a professional manner.
Sales Representative Manager
Experiential INC
Huntington Beach, CA
02.2024 - 07.2025
- Maintained a thorough knowledge of product lines in order to effectively respond to customer questions or concerns.
- Resolved conflicts between customers and company representatives.
- Supported sales team members to drive growth and development.
- Conducted market research to identify industry trends, competitive landscape, and customer needs.
- Collaborated with cross-functional teams to develop promotional materials.
- Resolved customer complaints regarding sales and service.
- Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
- Coached, developed and motivated team to achieve revenue goals.
- Performed sales consultations and educated clients on products and services.
- Developed comprehensive sales plans that included short-term goals and long-term objectives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Used change methodologies to increase sales and led projects for increased productivity.
Cashier Team Lead
Hyve
Brookings, CA
01.2023 - 12.2023
- Monitored cashier performance, providing feedback as needed.
- Identified discrepancies between actual sales figures and expected totals.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customer questions and provided store information.
- Answered phone calls to assist customers with questions and orders.
- Answered customers' questions and provided information on store procedures or policies.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Managed scheduling, payroll, and time off requests for team members.
- Analyzed sales data reports to identify trends in customer buying habits.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Education
Bachelor of Arts - Business Economics
South Dakota State University
Brookings, SDSkills
- Problem solving
- Effective communication
- Customer relationship management
- Office organization
- Administrative skills
- File management
- Customer assistance and interaction
- Listening skills
- Multi-line telephone systems
- Multitasking and organization
References
References available upon request.
Timeline
Front Desk Receptionist
Harbor Villa Care Center
01.2025 - Current
Sales Representative Manager
Experiential INC
02.2024 - 07.2025
Cashier Team Lead
Hyve
01.2023 - 12.2023
Bachelor of Arts - Business Economics
South Dakota State University
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