Mary A Terjersen
Hammond,La
Summary
With 34 years of extensive medical experience and expertise in healthcare management, a highly skilled and well-trained healthcare manager/director successfully oversees medical operations and demonstrates exceptional interpersonal communication skills. Organizational savvy allows for effective management and delivery of healthcare services to the community in a timely and professional manner.
Overview
39
39
years of professional experience
Work History
Receptionist Front Desk: Registration /Semi Retired Part-time
Cypress Pointe Surgical Hospital
10.2018 - Current
- Semi-retired, part time non managerial position
- Front desk greeting and registering patients
- Various office duties in checking in patients
Clinic Supervisor- Orthopedics
North Oaks Hospital
11.2015 - 04.2016
- Managed the daily operations in an Orthopedic clinic to ensure the highest quality of patient focused care
- Supervised a large group of employees in daily healthcare operations
- Performed many tasks and financial reporting within the scope of orthopedic medicine
Practice Clinic/Office Manager
Lakeside Pediatrics-Children's Hospital
04.2004 - 10.2015
- Managed the day-to-day operations at Children’s hospital pediatric offices for twelve years
- I managed over 35 FTE team members consisting of nurses and business office staff
- Additionally, I managed LSU clinics off site after Hurricane Katina
- Incorporated evidence-based care into the practice environment to ensure high quality care for patients and their families
- Managed the implementation of patient management plans
- Monitored unit budgets to ensure financial objectives were met
- Managed all billing and insurance claims processing to ensure accurate and timely filing processes
- Performed payroll, accounts payable and receivable and many financial reports and budgets for the operations of pediatric medicine and reported directly to the VP and CFO at Children’s Hospital
- Responsible for all physicians credentialing through state and federal governments and all CAQH and NPI platforms for credentialing updates professional hours and accreditation
- Conducted and approved the performance evaluations for all nursing and business department employees
- Carefully select, develop and train qualified staff, as well as re-educated staff on a regular basis
- Provide thorough supervision for day-to-day operations of the facility in accordance with set policies and guidelines
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed
- Worked closely with H.R
- In recruitment, training and development of all employees
- Diligently monitored the QA (Quality Assurance) program to improve upon performance and maintain high standards of care
- Prepared numerous QA and financial reports for the upper management team
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large
- Worked under the auspices of Children’s Hospital to produce positive outcomes along with other health related agencies and organizations in community activities
- Monitor Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
- Organize and lead weekly personnel meetings with 30 employees
- Administer job knowledge assessments and competency testing for certification-level training
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
- Served as liaison between management, clinical staff and the community
- I trained, coached and mentored staff to ensure smooth adoption of new electronic medical health records
- Lakeside Children pediatrics was the first clinic under Children's hospital to become Joint accredited under my tenure with the organization
Practice Manager
Dr. Joseph Sempe
02.1989 - 03.2002
- Managed the day-to-day operations in a dental office/oral surgeon for over 15 years
- Performed all financial reports, billing, patient accounts and scheduling for dentist
- Politely answered phones and scheduled or confirmed office appointments and surgeries
- Performed all accounting tasks for doctors, payroll, accounts payable and receivable, billing and patient accounts
- Greeted and prepared patients for dental examinations
- Set up examination operation rooms when necessary and dental instruments in preparation for examinations and surgical procedures
- Properly sterilized dental equipment and examination rooms in accordance with infection control policies if/when necessary
- Successfully assisted the doctors by performing four-handed dentistry and other chairside duties
- Coordinated appointment schedules for both the dentist and oral surgeon when requested
- Completed patient paperwork and scanned into Dentrix system
- Routinely completed inventory, supply orders and restocked supplies
- Provided appropriate postoperative instructions as prescribed by dentist
- Accurately recorded treatment information in patient records
- Correctly arranged instrument trays prior to dental procedures and surgeries
- Confirmed patient insurance benefits and checked claim statuses
- Performed laboratory and radiologic support functions such as preparing materials and models
- Educated patients about proper oral hygiene and prevention of dental diseases
- Expertly managed difficult or emotional patient situations and responded promptly to patient needs
Medical Records Secretary
Methodist Hospital
01.1986 - 02.1990
- Carefully reviewed medical records for accuracy and completion as required by insurance companies
- Accurately entered procedure codes, diagnosis codes and patient information into billing software
- Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records
- Effectively managed a high-volume of inbound and outbound customer calls
- Provided accurate and appropriate information in response to customer inquiries
- Gathered and verified all required customer information for tracking purposes
Education
B.A - Applied Science+
Loyola University New Orleans
New Orleans, LA05.2002
Skills
- Microsoft Office
- Epic
- Next Generation
- Practice Management
- Healthcare Management
- Infection Control Training
- EMR Systems
- Microsoft Excel
- Financial reporting
- Records management
- Microsoft Word
- Organization skills
- Time management
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Office administration
- File management
- Administrative support
- Schedule management
- Document management
- Professional demeanor
- Documentation and reporting
- Office management
- Performance improvement
- Bookkeeping
Additional Information
Phi Eta Sigma National Honor Society 1997-2001, Who’s Who Among College Students in U.S. 2002
Alumni Board President, Loyola University 2003-2004, Professional references available on request
Timeline
Receptionist Front Desk: Registration /Semi Retired Part-time
Cypress Pointe Surgical Hospital
10.2018 - Current
Clinic Supervisor- Orthopedics
North Oaks Hospital
11.2015 - 04.2016
Practice Clinic/Office Manager
Lakeside Pediatrics-Children's Hospital
04.2004 - 10.2015
Practice Manager
Dr. Joseph Sempe
02.1989 - 03.2002
Medical Records Secretary
Methodist Hospital
01.1986 - 02.1990
B.A - Applied Science+
Loyola University New Orleans
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