Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maryah Cruz

San Marcos,TX

Summary

Enthusiastic, hardworking, great with people, and more than willing to learn. Resourceful Associate, dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within a business environment. A people person, always ready to see things from a new perspective. Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty and integrity. Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management. Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning, and overseeing work with a disciplined management style.

Overview

4
4
years of professional experience

Work History

Associate

Doubledave's Pizzaworks
Victoria, TX
07.2020 - 07.2021
  • Identified needs of customers promptly and efficiently.
  • Customer service
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Developed and deepened customer relationships to cultivate loyal and engaged customer base.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • I often took the role of management when they stepped out or were not "up to it"

Pet Care Specialist

PetSmart Charities
Victoria, TX
09.2021 - 09.2022
  • Monitored pets for signs of distress, injury and illness and coordinated caring responses.
  • Fed pets on-schedule and with appropriate food for developmental or health requirements.
  • Communicated positively with clients to understand and meet pets' unique needs.
  • Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
  • Enforced high level of safety and health standards, keeping staff trained and proficient in respective procedures and policies.
  • Cuddled and snuggled, making pets feel safe and loved in owner's absence.
  • Monitored pets for stress, behavioral and health issues, fostering safety.
  • I was offered the position of part time key holder but due me moving to san marcos i was unable to accept the position.
  • I was taught to count down the cash drawers and close down the store.

Stylist Sales Associate

Levi's Outlet Store
San Marcos, TX
10.2022 - Current
  • Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.
  • Maintained store to exacting visual standards by building attractive displays and merchandising products.
  • Maintained proper product presentation, located items for customers, and replenished store inventories.
  • Recommended merchandise to customers based on needs and preferences.
  • Computed purchases, received, and processed cash or credit payment.
  • Greeted customers, provided excellent customer service, and answered questions.
  • Organized merchandise displays to attractively showcase products.
  • Restocked shelves with new merchandise as needed.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Handled all customer complaints professionally and courteously while adhering to company policies.
  • Managed the fitting room area by ensuring it was neat, organized, and stocked with appropriate sizes of garments.
  • Followed up with customers after purchase to ensure satisfaction with product quality or services rendered.

Lead Cook/Supervisor of Operations

Chartwells Schools Dining Services
San Marcos, TX
09.2022 - Current
  • Trained kitchen workers on culinary techniques.
  • Supervised kitchen food preparation in demanding, high-volume environments.
  • Performed as head chef to maintain team productivity and restaurant quality.
  • Plated food according to restaurant artistic guidelines to promote attractive presentation.
  • Assisted head chef by chopping and preparing cooking ingredients.
  • Checked food portioning for optimal presentation and cost control.
  • Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
  • Completed workstation set up and break down, properly disposing of leftover food.
  • Trained new chefs on menu items and kitchen procedures.
  • Stood in for other members of the kitchen staff.
  • Trained new employees on knife skills and food safety protocols.
  • Operated kitchen appliances such as ovens, grills, fryers and slicers safely.
  • Responded quickly to any customer complaints or special requests regarding meals served.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.

Education

High School Diploma -

Victoria West High School
Victoria, TX
05.2021

Skills

  • Customer Service
  • Troubleshooting
  • People skills
  • Customer service
  • Team building
  • Reliable & trustworthy
  • Planning & organizing
  • Conflict resolution
  • Critical thinking
  • First Aid/CPR

References

References available upon request.

Timeline

Stylist Sales Associate

Levi's Outlet Store
10.2022 - Current

Lead Cook/Supervisor of Operations

Chartwells Schools Dining Services
09.2022 - Current

Pet Care Specialist

PetSmart Charities
09.2021 - 09.2022

Associate

Doubledave's Pizzaworks
07.2020 - 07.2021

High School Diploma -

Victoria West High School

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Maryah Cruz