Maryah Robinsin
Dolton,IL
Summary
Detail-oriented order picker with a strong focus on accuracy and safety compliance. Proven ability to meet daily targets while maintaining organization and cleanliness in work areas.
Overview
5
5
years of professional experience
Work History
Picker
Amazon
Markham, Illinois
09.2024 - Current
- Picked customer orders accurately from designated storage areas.
- Operated handheld scanners to track inventory movement effectively.
- Maintained cleanliness and organization in workstations throughout shifts.
- Collaborated with team members to consistently achieve daily picking targets.
- Conducted regular checks for damaged items and reported issues promptly.
- Trained new pickers on operational procedures and safety practices to ensure compliance.
- Loaded picked items onto pallets for shipping preparation consistently.
- Fulfilled orders promptly to meet and exceed daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Confirmed items picked for orders by keying codes into the system.
Customer Service Representative
Macy's
Orland Park, Illinois
11.2022 - 09.2024
- Assisted customers with product inquiries and service issues.
- Processed returns and exchanges efficiently and accurately.
- Collaborated with team members to enhance customer experiences.
- Managed customer complaints through effective communication techniques.
- Maintained knowledge of current promotions and product features.
- Provided training support to new staff on customer service protocols.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Cashier Team Lead
Portillos
Homewood, Illinois
01.2021 - 11.2022
- Led cashier team to ensure efficient operations and high customer satisfaction.
- Trained new cashiers on register systems and customer interaction protocols.
- Managed cash handling procedures, ensuring accuracy and security at registers.
- Coordinated staff schedules to align with peak service times and operational demands.
- Executed daily opening and closing procedures for register area to maintain operational readiness.
Education
High School Diploma -
Thonridge High School
Dolton 05-2022
Skills
- Order picking
- Inventory management
- Order fulfillment
- Handheld scanner operation
- Quality control
- Safety compliance
- Customer service
- Team collaboration
- Time management
- Problem solving
- Cash handling
- Communication skills
Timeline
Picker
Amazon
09.2024 - Current
Customer Service Representative
Macy's
11.2022 - 09.2024
Cashier Team Lead
Portillos
01.2021 - 11.2022
High School Diploma -
Thonridge High School